Could 'Capacity GRID' help change Liberata's fortunes?

When we published our Local Government Supplier Landscape report in February, we commented that BPO provider, Liberata, had developed a virtual delivery model for shared services aimed at allowing local government employees to remain based in their region.

The first step for the company was to use the virtual delivery model within its existing BPO contract base. However, the company has now ‘productised’ the model to bring it to market, and recently launched 'Capacity GRID'. Georgina O'Toole has considered whether the Liberata's new service offering has the potential to change the company's fortunes in the UK local government market. Subscribers to TechMarketView's PublicSectorViews and BusinessProcessViews research streams can read her analysis here.

Posted by HotViews Editor at '11:16' - Tagged: publicsector   strategy   bpo