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The 2024 version of the UK Applications Operations Market: Suppliers, Trends & Forecasts report is now available to download. Containing our latest market size and forecast data, along with both insights into the dynamics and key trends shaping demand, plus analysis of the challenges facing suppliers and recommendations for how to move forward, it is vital reading for AO service providers operating in the UK. The report also contains the Top 20 Supplier Ranking (by revenue) for the UK AO market, together with commentary on the up-and-coming players making noteworthy progress in this most competitive of arenas.
After two years of acceleration, the pace of growth in UK demand for AO services eased down in 2023. Sales of these offerings for the period were, nonetheless, up by a respectable 5%. As “run” budgets come under increasing pressure to release funds for AI-driven investment in the face of continuing economic headwinds, however, we anticipate that the rate of AO market expansion will remain subdued for the foreseeable future.
Despite the softer demand outlook, the incremental revenue opportunities within this segment are still substantial, albeit they will not be easy to grasp. Buying decisions will remain under close scrutiny and compelling AO propositions will need to not only guarantee the rapid realisation of significant cost savings, but also materially enhance customer agility.
If you are a subscriber to TechSectorViews click here to download the UK Applications Operations Market: Suppliers, Trends and Forecast 2024 report. If you don’t have a subscription and would like to gain access the report and our other research and services please contact Deb Seth.
Posted by Duncan Aitchison at '09:17' - Tagged: forecasts applications newresearch operations market trends supplier rankings
The 2024 edition of TechMarketView’s UK Public Sector Software and IT Services (SITS) Suppliers, Trends and Forecasts report is now available.
This report provides an essential overview of the Public Sector SITS market in 2023 and how we believe the market will evolve over the 2024-27 period. The report also contains an update to our UK public sector SITS Top 20 supplier rankings based on the latest available financial information (as at end of June 2024). Top 20 rankings for Central Government and Top 10 rankings for each of the remaining subsectors (Local & Regional Government, Health, Education, Police and Defence) are also provided.
Although the Public Sector SITS market grew in 2023, it experienced the weakest year-on-year growth since the pandemic disrupted 2020 and a marked slowdown compared to 2022. In real terms (considering inflation), performance was even more subdued. Central Government expenditure was the main driver for growth, but other areas of the public sector, particularly Local & Regional Government, had a challenging year.
The public sector SITS market is expected to grow in each year of the 2024-27 forecast period; however, the speed of growth slows considerably in 2024. This is largely due to the impact of the general election and market uncertainty suppressing growth and delaying decision making.
PublicSectorViews’ subscribers can discover the size of the public sector market, its growth forecast, and who the leading suppliers are for each subsector by downloading the research today.
This reports will be followed by a series of six reports that take a deeper dive into the public sector subsectors we track: Central Government, Local & Regional Government, Defence, Health, Education and Police.
If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.
Posted by Dale Peters at '09:32' - Tagged: defence education police health market+trends local+government public+sector central+government supplier+rankings
This week we publish our latest ‘View from the Chief Analyst’. As we have made our way through the summer months, UKHotViews has been filled with financial results from the tech companies covering the first half of the calendar year.
We have spent time painstakingly analysing the results from the 40+ companies that have landed so far. The list includes a mix of large multinational corporations (like Amazon, Microsoft, Atos, and Capgemini), mid-sized companies (like Mastek, Coforge, and Sage), and smaller specialised firms across various sectors of the tech industry (the likes of TPXimpact, Made Tech, and K3 Business Technologies).
In this research note, we look at the results so far and identify the contingents in the market that are benefiting the most from, and struggling the most with, current market conditions. We consider what is driving growth in those companies that are thriving, and, on the other side of the coin, identify the biggest issues facing those that are falling behind.
We also revisit the term we coined in the summer: the GenAI Dividend. Avid TechMarketView followers might remember that this referred to the potential for GenAI to accelerate investment in wider digital transformation programmes and projects, particularly those aimed at optimising organisational digital and data foundations. In this latest ‘View from the Chief Analyst: The tech market story so far in 2024’, we draw on recent announcements, alongside our conversations with the CXO community, to identify how the hype around GenAI is really affecting UK tech market demand.
Subscribers to TechMarketView’s Foundation Service can download the research now. If you are not yet a subscriber – or are unsure whether your organisation has a corporate subscription – please contact Deb Seth to find our how to access this valuable research and much more besides.
Posted by Georgina O'Toole at '07:00' - Tagged: results digital AI MarketForecasts market+trends genAI enabling+acceleration GenAI Dividend
The 2024 version of the UK SITS Consulting Market: Suppliers, Trends & Forecasts report is now available to download. Containing our latest market size and forecast data, along with insight into market dynamics and the key trends shaping the market, plus analysis of the challenges facing suppliers and recommendations for how to move forward, it is vital reading for suppliers operating in the UK. The report also contains the Top 20 Supplier Ranking (by revenue) for the UK SITS Consulting market, together with commentary on the up-and-coming players making noteworthy progress in this most competitive of arenas.
Having seen UK demand surge by over 35% during the first two years of the current decade, the pace of growth in SITS Consulting services expenditure eased down in 2023. Sales of these offerings here were up by nearly 9% yoy last year, although worsening trading headwinds took an increasing toll on enterprise appetites for IT advisory assistance with each passing month. The market has remained subdued during the first half of 2024.
Looking ahead, we expect to see a revitalisation of enterprise transformation initiatives. This is in part being fuelled by the burgeoning GenAI wave. Suppliers will, however, need to navigate through a demand environment which is be conditioned by the 3Cs: Caution, Concern, and Complexity. Successful consultancies must focus on instilling the much-needed confidence in clients to progress quickly and adopt unfamiliar technologies, while at the same time proving that the extensive foundational work still required by many can deliver value and efficiency in the short-term.
If you are a subscriber to TechSectorViews click here to download the UK SITS Consulting Market: Suppliers, Trends and Forecast 2024 report. If you don’t have a subscription and would like to gain access the report and our other research and services please contact Deb Seth.
Posted by Duncan Aitchison at '07:35' - Tagged: consulting forecasts newresearch market trends supplier rankings
Time to take a break from the swim-up pool and the ferrying of children to holiday clubs to dive into the latest Market Trends & Forecasts….
Out now, Market Trends & Forecasts 2024 is the epitome of everything that defines and differentiates TechMarketView, covering Data, Depth, and Disruption.
The report is founded on months and months of DATA collection and analysis by the incredible TechMarketView analyst team. The painstaking work we do – involving detailed bottom-up revenue analysis of 100s of companies – ensures we have a firm grip on the performance of the UK Software and IT Services market. It shines a light on the DEPTH of understanding across the team, which comes as a result of 100s of conversations across the industry with both suppliers and end user organisations. Our commitment to both DATA and DEPTH enables us to cut through the tech market hype and give a realistic picture of the true level of DISRUPTION taking place.
In this year’s report, we highlight how our TechMarketView's research theme for 2024 – Enabling Acceleration – has become increasingly pertinent as we head through the year. The pressure felt by organisations to keep pace with the speed of technological innovation and maintain competitiveness has intensified, driven by the excitement around the possibilities of Generative AI (GenAI).
Perhaps counterintuitively, this year there has to some extent been a negative impact on the UK tech market. One outcome of the over-excitement has been the willingness of organisations to drop or delay other ICT transformation projects and divert attention to GenAI. However, to date, the vast majority of those GenAI activities remain in the advisory or experimentation stage. The UK SITS market actually shrank in real terms in 2023 with excitement yet to translate into a market boom. So far, only a handful of organisations – notably the hyperscalers – have materially benefited.
READ Market Trends & Forecasts 2024 for more.....
If you are not yet a subscriber or are unsure if your organisation has a corporate subscription, please contact Belinda Tewson, who will be more than happy to help.
Why not make the absolute most of being part of the TechMarketView community and JOIN US at our event on 26th September in London? TechMarketView’s annual event is the industry’s premium networking event, where analysts, tech buyers, and suppliers can exchange views on the realities of the market in 2024.
Posted by HotViews Editor at '09:45' - Tagged: markettrends marketdata
Over recent months it has been hard to avoid being caught up in the fervour around Artificial Intelligence (AI), and with Generative AI (GenAI) in particular. The perceived potential of AI in all its forms, coupled with widespread coverage in the mainstream media, has helped to create an environment in which this technology has swiftly risen to the top of many corporate agendas.
As the appetite for AI grows, many companies operating within the Financial Services sector are looking to accelerate their understanding and use of this technology. Coupled with this, there is a sense of urgency around GenAI adoption, as organisations pursue early mover advantage in an effort to avoid falling behind their competitors.
For those seeking a better understanding of AI's current, real-world potential within the Financial Services sector, AI in Financial Services – “Where the rubber hits the road” explores many of the established and emerging use cases. This research also examines a number of the innovative technology providers that have recently brought solutions to market in these areas.
AI in Financial Services – “Where the rubber hits the road” is available to subscribers of TechMarketView's FinancialServicesViews research stream. If you do not currently have access but are interested in this or any other of our research, please contact Deb Seth for more information.
Posted by Jon C Davies at '08:13' - Tagged: insurance banking financialmarkets wealth management
TechMarketView wants to hear from UKHotViews readers about how you view the current state of the UK tech scene.
The UK tech market and its suppliers has been through the wringer over the last few years having navigated the complexities of Brexit, a global pandemic, geopolitical turbulence, and an energy crisis. The economic consequences – and hence the impact on businesses – has been significant.
However, we have also witnessed a period of impressive innovation, which has often required wider cultural and organisational transformation. Enormous change over a short period of time has been accelerated by the need to work from home, the increasing expectations of consumers and employees, and the emergence of promising emerging technologies, such as GenAI, IoT, and Digital Twins.
Of course, the other big news for the country is the election of a new Labour government. And, with all this context in mind, we are launching our new Tech Confidence Index (TCI) a six-monthly survey tracking the confidence of the UK technology sector via a short online questionnaire taking just 5 minutes to complete.
One of TechMarketView’s unique strengths is our ‘community’ of more than 20,000 technology industry professionals who read the daily UKHotViews newsletter. In the past, we have gauged opinions via our extensive conversations with CXOs within the industry. However, we would like to make sure we are casting the net wider and ‘taking the temperature’ of the UK tech market in a more consistent way, enabling us to monitor changes over time. As such, we would really appreciate your input, by clicking on the link below and sharing your opinion with us.
We are keen that this TechMarketView TCI tool become a bellwether for the state and prospects of UK tech. We will make the results available to all who want access it rather than it being the preserve of TechMarketView subscribers.
Please share a few minutes of your time, as the quality of the data will depend on the number and variety of the responses we gather.
PLEASE CLICK HERE TO COMPLETE THE SHORT SURVEY
Posted by HotViews Editor at '08:30'
UK startup OpenDialog has developed a conversational AI platform enabling organisations in regulated industries to incorporate the latest GenAI LLM models into their processes safely and with full transparency. I recently caught up with Chief Customer Officer, Danny Major, and CEO Terry Walby, to understand more about the growth of the business so far, and how it is seeking to stand out in a crowded market for conversational AI suppliers.
OpenDialog was founded in 2022 by Dr Ronald Ashri, CEO Terry Walby (formerly founder and CEO of Thoughtonomy) and CCO Dean Chapman (former CCO of Blue Prism Ventures). In January 2024, the company raised a further $8m in a Series A funding, with customers on the books including; insurance firm Davies Group, Tif Group, BDO and multiple NHS trusts. For OpenDialog it’s been a busy two years, growing double last year, and c.150% in the past 12 months, with the business increasing headcount to around 50 people.
The GenAI boom has seen organisations looking to rapidly explore how the latest LLM’s can be used to enhance interactions with customers and take the load off customer facing teams by automating repeatable actions. By targeting mid-sized enterprises in the Insurance and Healthcare industries OpenDialog has developed a clear business focus, allowing it to build repeatable solutions with a demonstrable ROI.
In this UKHotViewsExtra article 'OpenDialog: Conversational AI for regulated industries', we explore how conversational AI can be delivered in regulated environments, how OpenDialog is differentiating through explainability and interoperability and what (if anything) is holding back AI adoption?
TechMarketView clients, including subscribers to UKHotViewsPremium, can read more by clicking here.
If you are not already a subscriber and but would like to learn more or gain access to this or any other of our content, please contact Deb Seth for more information.
Posted by Simon Baxter at '14:08'
The 2024 version of the UK SITS Consulting Market: Suppliers, Trends & Forecasts report is now available to download. Containing our latest market size and forecast data, along with insight into the dynamics and the key trends shaping demand, plus analysis of the challenges facing suppliers and recommendations for how to move forward, it is vital reading for advisory services providers operating in the UK. The report also contains the Top 20 Supplier Ranking (by revenue) for the UK SITS Consulting market, together with commentary on the up-and-coming players making noteworthy progress in this most competitive of arenas.
Looking ahead, we expect to see a revitalisation of enterprise transformation initiatives. This is in part being fuelled by the burgeoning GenAI wave. Suppliers will, however, need to navigate through a demand environment which is being conditioned by the 3Cs: Caution, Concern, and Complexity. Successful consultancies must focus on instilling the much-needed confidence in clients to progress quickly and adopt unfamiliar technologies, while at the same time proving that the extensive foundational work still required by many can deliver value and efficiency in the short-term.
Posted by Duncan Aitchison at '07:00' - Tagged: consulting forecasts newresearch market trends supplier rankings
As an analyst working within our TechSectorViews, I spend a lot of my time looking at the market impact of a broad range of emerging technologies – from automation to data, analytics and AI, to cyber, right through to customer and employee experience. Whilst we write about and reference accessibility within UKHotViews (see here and read back) posts we do not treat it as a separate discipline, and have not to date looked at its market impact or potential. Indeed, for my sins, I have always considered accessibility tech to be a noble, yet niche component of the wider SITS market driven in part by CSR or regulatory requirements. However, I am always very open to having my knowledge updated and views challenged, and recent conversations with IT Services giant TCS were around how research and innovation within accessibility tech were underpinning solution development, and adoption, within the wider SITS market, and indeed were creating new much broader market opportunities.
TCS Accessibility Research
To learn more, I spent some time recently with Dr Charudatta Jadhav (pictured), TCS’s head of Accessibility Research when he was over in the UK visiting the firm’s Bishopsgate HQ. Dr Jadhav has a long and distinguished career in accessibility research and leads TCS’s innovation and strategy work in this area. In recent years, he has witnessed accessibility tech increasingly move beyond its original focus towards building solutions that offer a much better experience across the board, as accessibility increasingly breaks down barriers for all types of users.
Dr Jadhav himself has been on a remarkable journey that started with his sudden loss of sight when he was just 13, onto a career that has encompassed banking and software development, before becoming the head of the Accessibility Research at TCS, not to mention a passion for competition chess.
Dr Jadhav started our conversation by outlining the evolution of accessibility research that was initially adopted as a component of firms’ corporate social responsibility, before being driven by legal compliance requirements, yet now is increasingly seen as a business and commercial opportunity serving a much broader market.
TCS's current approach to accessibility is their concept “Inclusive Thinking”. This approach fundamentally is about designing for limitations rather than specific disabilities, which then yields innovations that can benefit both people with disabilities and other users across a wide range of situations.
TechMarketView clients, including subscribers to UKHotViewsPremium, can read more by clicking here Accessibility - yesterday’s assistive tech is today’s emerging trend
Posted by Marc Hardwick at '17:54' - Tagged: innovation accessibility
TCS's current approach to accessibility is their concept “Inclusive Thinking”. This approach fundamentally is about designing for limitations rather than specific disabilities, which then yields innovations that can benefit both people with disabilities and other users across a wide range of situations. Specific examples of technology innovation emanating from their research include:
A market with enormous potential
During the conversation, it became very clear the size and scale of the potential of the UK accessibility market, and what remains a significant untapped market. Research on the Purple Pound (The Purple Pound refers to the collective spending power of disabled consumers. The term is a way to highlight the economic influence of this demographic) by charity Purple (see here) show the scale of the opportunity in the UK, where 22% or 1 in 5 UK consumers have disabilities, with 73% of potential disabled customers experiencing barriers on more than a quarter of the websites they visit. The charity estimates that there are more than 14m disabled people in the UK who have a combined spending power of £274bn and are “fiercely loyal to disabled friendly organisations”.
However, TCS firmly believes the real potential of accessibility sits beyond disability. The firm’s philosophy of “designing for limitation” should help grow the business potential further. For example, disability tends to increase with age as life expectancy increases with advanced medical care. So, if one designs for limitations then older demographics will be able to benefit from accessible designs. As per united nations population projections, the worldwide share of people aged sixty-five almost doubled – increasing from 5.5% to 10.3% between 1974 and 2024. Between 2024 and 2074, this number should double again adding significantly to the market potential for accessibility. Designing for limitations also caters for “multimodal interactions” with systems and that offers another potential market with Gen Z. Gen Z typically expects multiple modalities (gesture, voice, typing etc) and consume content in different ways to previous generations.
TCS also explores several innovative areas, and where Dr. Jadhav believes accessibility’s greatest potential may well lie, citing the examples of ‘technologies’ including eye tracking, audiobooks, ramps, brain machine interface, and gesture related tech, that have all already gone beyond an accessibility remit. The mantra is that accessibility leads to inclusion, and inclusion leads to innovation, and that yesterday’s assistive technologies are today’s emerging trends.
Key to delivering on this vision is both collaboration and on the need for changing perceptions. Here TCS partners with various organisations, including universities, NGOs, and standards bodies, to advance accessibility research and implementation. On perception Jadhav concluded by emphasising the need to change societal mindsets around accessibility, seeing it as an opportunity for innovation and improved user experience for all, rather than just a compliance issue. He believes that financial services may likely take the lead in implementing these innovations commercially.
Key takeaways
My time with TCS and especially with Dr Jadhav was well spent, an impressive individual, leading on some remarkable innovation that is helping shift accessibility tech beyond just serving disabilities. In particular, the logic of designing for limitations is extremely compelling given the potential market size. TMV’s research theme for this year is all about enabling acceleration, and where accessibility tech has a key role to play in driving solution innovation in a range of areas that may have seen adoption delayed if not prioritised within this remit. Often consumers do not know what they want or indeed need until they witness an innovation first hand and the benefits accrued. As such, designing for accessibility and overcoming specific barriers or limitations is putting technology out there that can then be trialled and ultimately adopted in a wider, mass market context. Given the value that is being extracted from accessibility tech already to date, I fully expect the worlds of accessibility and mainstream solutions development to merge in the medium term.
Posted by Marc Hardwick at '16:40' - Tagged: innovation charity accessibility
Following the news in mid-July of the successful funding of Atos’ financial restructuring plan (see Atos: Significant milestone in financial restructuring journey | TechMarketView), and the announcement of a new Group CEO (see Atos Chairman becomes Chair and CEO | TechMarketView), today Atos announces its results for H1 2024 (to end June).
The results are a good reminder of the work that remains to get Atos back on track. While some of Atos’ difficulties can be attributed to the impact of the ongoing corporate distractions and uncertainty, that is clearly not entirely to blame.
At the headline level, Atos’ revenue declined 10% to €4.964m. Organically, at constant scope and exchange rates, the decline was 2.7%. The operating margin stood at 2.3% (€115m). The net loss was €1,941 million, primarily reflecting a €1,570 million impairment charge, while the normalised net loss was €124 million compared with a loss of €113 million in H1 2023.
TechMarketView subscribers can read more on the story behind the numbers in UKHotViewsExtra now: Atos H1: Work remains to get back on track | TechMarketView. If you are not yet a subscriber – or are unsure if your organisation has a corporate subscription – please contact Deb Seth to find out how to access this analysis and more besides.
Posted by Georgina O'Toole at '10:32' - Tagged: results digital corporateactivity IT+services
Posted by HotViews Editor at '08:00'