Search through our UKHotViews and UKHotViewExtra articles plus complete research reports
TPXimpact has released its first set of financial results since the co-founders, Neal Ghandi and Oliver Rigby, stepped down from their executive positions of CEO and CFO respectively. Both are now in non-executive director roles. In their places, from 1st October, are Bjorn Conway as CEO and Steve Winters as CFO (see All change at the top for TPXimpact).
As would be expected, they have set about undertaking a detailed operational review of the business. Readers of TechMarketView might remember from previous analysis (see TPXimpact turns a few corners and work back) that the ‘buy and build’ digital transformation services company has been undertaking a complex integration at the same time as pursuing ambitious growth plans.
Today’s H1 results, for the period to 30th September 2022, show the challenges that the period has brought. Read more.
TechMarketView subscribers can read our additional analysis in UKHotViewsExtra - TPXimpact H1: Challenged internally and externally | TechMarketView. If you are not yet a subscriber, or are unsure if your company has a corporate subscription, please contact Deb Seth who will investigate your options.
Posted by Georgina O'Toole at '10:13' - Tagged: results reorganisation digital integration digitaltransformation
The huge knock-on impact of recent – hard to predict – events has placed resilience firmly in the spotlight. We have seen pressure on operations, on growth, on profit margins, on productivity, and on the ability to innovate. Continual change imposed by rapid technological advances, changing business models and workforce requirements over staggeringly short timescales has also been telling.
With organisations reliant on people to deliver their products and services, workforce resilience is an foundation component of a successful business. TechMarketView partnered with Surrey Institute for People-Centred AI to take a deep dive into the role of AI in workforce resilience.
“Building AI-aided Workforce Resilience” is now available to download.
Technology is a critical workforce resilience building block, providing the digital infrastructure and connecting business systems, processes and data sources. The family of data intensive technologies - data science, automation and AI/ML - has a high impact role in delivering the intelligence-based capabilities organisations and workforces need to prepare for, sense and respond to disruption. It is embedded into workforce resilience technology that falls into two categories:
· employee-centred - workforce empowerment and enablement;
· employer-centred - workforce attraction, retention, and optimisation.
Serving the needs of different user communities, both are required to build workforce resilience.
The report looks at how AI/ML is moving towards a position where it is contributing to workforce resilience by assisting, augmenting and protecting human workers. Yet this shift can only happen if human autonomy and oversight is recognised and prioritised, which is part of the bigger picture of humanising and explainable technology. The report also examines current practices and building blocks, and some of the off-the-shelf solutions available to support the drive towards AI-aided workforce resilience.
Download this eagerly awaited report here. If you are not a TechMarketView subscriber and would like information about how to access the report and our other research and services, please contact Deb Seth.
Posted by Angela Eager at '23:59' - Tagged: skills AI machinelearning startups resilience workforce
The Internet of Things (IoT) has rapidly become one of the hottest areas of the technology sector with billions of dollars invested to date. IoT has the potential to transform most industries with millions of devices now connected via sensors collecting and sharing data in real time, all designed to make operations more intelligent and more efficient. However, it’s also an area that has been struggling to deliver on its potential, with a significant proportion of projects ‘failing’ and yet to deliver real returns on hefty levels of investment.
IoT is at the heart of the convergence of IT and OT (Operational Technology). And here, one of the biggest challenges IoT faces is a significant problem integrating new technologies with old systems, from legacy scheduling, stores and work order systems in manufacturing through to CRM and order systems in retail, through to patient and appointment systems in healthcare. Until recently, industrial technology operated principally in silos and made entire production processes harder to manage. IoT changes this as connected sensors attached to nodes and devices within a network allow for data to be captured, visualised, and analysed.
Another big challenge is the ability of bringing instant human experience and AI insights into IoT-initiated processes. For example, operations experts may receive lots of important IoT data that can prevent issues. But often the data is not simply understood, the context of the data is not obvious, or what options are available to address the issue. So, it’s too difficult to make quick decisions and turn these decisions into positive actions. However, it doesn’t come risk free – the coming together of IT and OT is potentially adding new vulnerabilities into networks that could potentially be targeted by cyber criminals.
Fixing this “interoperability” issue offers huge potential to increase returns from existing IoT investment and it’s why we caught up recently with Chris Lamberton, CEO of TrustPortal, a UK based HyperAutomation scale-up, that to date has cut its teeth targeting the contact centre and shared services environment.
If you are a subscriber to TechSectorViews click on the following link to access the report IoT Orchestration – Getting the most out of IoT investment.
If you don’t yet have a subscription and would like to gain access the report and our other research and services, please contact Deb Seth.
Posted by Marc Hardwick at '16:12' - Tagged: newresearch
The latest edition of OffshoreViews is now available for download by subscribers to the TechMarketView Foundation Service.
OffshoreViews includes our regular summary of the top-tier and mid-tier Indian SI reporting season, along with insightful charts showing multiyear trends for the Top Tier players and a clickable index to relevant UKHotViews posts.
Click here to download.
Posted by TMV Team at '14:06' - Tagged: offshore
There are few software companies able to consistently double their size every two years while maintaining profitable growth but as it released FY22 results, UK HQ’d SME business management software specialist The Access Group demonstrated that this is what it has done and continues to do.
Financial results for the year ending 30th June 2022 showed reported revenue of £618m vs. £392m. On a pro forma basis revenue reached £685m, representing 43% growth and demonstrating its on-going ability to deliver organic growth alongside the inorganic gains from the 20 acquisitions completed during FY22. Organic growth reached 17% compared to 10% in the prior year. Growing remains profitable too: pro forma Adjusted EBITDAC was £256m, a 42% yoy increase. On a reported basis adjusted EBITDA rose 60% to £258m.
Check out Doubling Access Group doubles again in HotViewsExtra for our analysis of what is behind Access’ on-going success and observations on its public sector prospects through its developing Health, Care and Support division.
Did you know you can take out an individual UKHotViews Premium subscription that includes access to HotViewsExtra and the HotViews archive? Drop Deb Seth an email if you'd like to know more.
Posted by Angela Eager at '08:41' - Tagged: results software
TechMarketView is a very highly regarded brand in UK technology, and we are looking for someone new to join our fantastic team of analysts.
We are seeking an Analyst with an understanding of Software & IT Services and technology. Your knowledge may be very specific, or it may be very broad. And, if you have an understanding of any aspects of the UK Public Sector that could be an advantage.
You may already be working as an analyst, have a role inside a vendor or enterprise/Government organisation, and are looking to progress your career.
We set the bar high at TechMarketView and you will be expected to have excellent writing skills, be comfortable with numbers, and be able to present to clients – both face-to-face and via video. You’ll need to be confident, enthusiastic, and keen to work with our sales team on the commercial front. Our clients are at the forefront of everything we do so you’ll need to enjoy helping people find solutions to their business challenges.
Our analysts are creative and have a significant amount of autonomy in following the research agenda. We work closely as a team here, regardless of your position, and are a friendly bunch.
For the right person, this is an excellent opportunity for career progression. The usual benefits apply, and we offer a competitive salary.
We’d love to hear from you if you think you might fit the bill or if you’d like to ask any informal questions.
Drop me a line: Kate Hanaghan, Chief Research Officer.
Posted by Kate Hanaghan at '10:00' - Tagged: vacancy
TechMarketView’s new Enterprise Cybersecurity Supplier Rankings 2022 report is now available for download by subscribers. In it, our lead cybersecurity analyst, Simon Baxter, examines the Top 20 UK suppliers (by revenue) as well as the key drivers of market growth.
Spending on cybersecurity remained resilient in 2021 despite challenging market conditions and a rapidly evolving threat landscape, with the majority of suppliers posting strong double digital growth. Following the disruption of the pandemic, the war in Ukraine has driven further rising costs, supply shortages and geopolitical tensions in 2022 and even though retaliatory cyber-attacks on UK businesses did not happen as many feared, it has not lessened the importance of investment in building robust cyber resilience.
The threat of ransomware and skill shortages are also still in sharp focus, and this has driven broad market growth, especially in areas such as Extended Detection and Response (XDR), automation tooling, and the usage of AI for threat detection.
This year we have seen the inclusion of several new suppliers into the Top 20. Of particular note is Microsoft who has quickly emerged as one of the largest providers of security solutions, following years of relatively under the radar investment. Other new entrants include TCS, the #1 ranked supplier of UK SITS in 2022, and LSE listed Darktrace. But just how far did these companies make it up the rankings and what does this mean for the competitive landscape?
Read the full report for our profiles and analysis of the UK’s largest providers of enterprise cybersecurity.
Subscribers to TechMarketView's TechSectorViews research stream can download the research - Enterprise Cybersecurity Rankings 2022 - now. If you are not yet a subscriber and would like to find out how to gain access to this research and much more besides, please contact Deb Seth.
Posted by HotViews Editor at '09:39' - Tagged: cybersecurity supplier+rankings
The OECD thinks the UK economy will contract next year by more than any other G7 nation. Even Germany, whose manufacturing-intensive economy is battered by the energy crisis, is not predicted to fare as badly.
So how do we get back to economic growth?
The UK has experienced consistently low productivity growth for over a decade. One way of stimulating productivity is to invest in assets that enable more effective work, allowing us to get more out of the hours put in. But the latest Office for National Statistics (ONS) data indicates that overall investment by businesses remains 8% below its pre-pandemic level (see the top chart).
And figures for total investment (that is, government and business combined) into different categories of asset present a concerning picture for the technology sector. Investment in intellectual property (including software and databases) has climbed fairly steadily since the ONS data-set starts in 1997 (orange line, bottom chart). But investment in ICT equipment, which includes computers and other hardware, remains below its pre-financial crisis level (green line, bottom chart).
The super-deduction tax relief, which covers certain qualifying ICT equipment, does at least appear to have helped investment in these assets recover above pre-pandemic levels. However, the ONS reports "there has been little reference to this temporary tax relief in respondent comments to our Quarterly Acquisitions and Disposals of Capital Assets Survey (QCAS)", indicating perhaps that not all businesses are aware of the relief.
And more troubling is that the relief is set to expire in March 2023. Yet there was little reference to investment incentives in last week's Autumn Statement.
The government was then primarily concerned with steadying the ship. But the next priority must be a plan for growth that includes investment incentives, access to skilled workers and plans for training, education and workforce wellbeing.
At TechMarketView this coming year, we will be shining a spotlight on technology solutions that improve productivity. Read about our 2023 research theme - and why we think it is so worthy of focus - here.
Posted by Tania Wilson at '14:31' - Tagged: productivity macro pursuingproductivity
We are seeking an Analyst with an understanding of Software & IT Services/technology. Your knowledge may be very specific, or it may be very broad. And if you have an understanding of the UK Public Sector that could be an advantage.
Posted by Kate Hanaghan at '09:33' - Tagged: vacancy
Posted by Kate Hanaghan at '09:25' - Tagged: people recruitment
He came. He saw. He softened the blow for the inflation-heavy short-term at least. However, in his Autumn Statement, Chancellor Jeremy Hunt has had to acknowledge that the country’s economic and fiscal woes are set to remain a feature for many more years to come. As a result, he has set in train an array of reviews and actions that are designed to prompt the Government to think differently.
With challenge comes opportunity, including for suppliers to the UK tech market. Hunt has recognised that we can’t keep pumping more and more billions of pounds into our public services, doing things in the same way, but expecting a different result. He is very keen on looking beyond the UK’s shores for examples of best practice, from Singapore to Scandinavia. And he is also a strong believer that technology, if used effectively, can make a difference.
In our latest UKHotViewsExtra – Autumn Statement 2022: With challenge comes change and opportunity, we take a look at some of the areas where Hunt has highlighted a determination to identify a new approach, from the delivery of health and social care, to energy, to innovation, and the opportunities it has the potential to create. We also look at one of the more disappointing areas of the Autumn Statement from our perspective: education.
TechMarketView subscribers, including UKHotViews Premium subscribers, can read our analysis now. If you are not yet a subscriber, or are not sure if your company has a corporate subscription with is, please contact info@techmarketview.com.
Posted by Georgina O'Toole at '08:16' - Tagged: government digital budget public+sector
There was much coverage last week of the UK's poor GDP performance. But there is still not enough discussion on this chart: productivity, measured by output per hour worked.
Figures from the Office for National Statistics this week reinforce a trend of weak productivity growth, which has hampered the UK economy since the end of the credit crunch over a decade ago. It is visible in the change in the slope of the line from 2009 onwards.
It's important to be clear why we care about productivity. Increasing productivity does not mean working longer hours. Rather, it means we get more output from every hour worked. That means the material wealth of the nation rises. In other words, greater productivity raises living standards.
Direct international productivity comparisons are challenging due to different data measurement techniques. But it is clear that the UK economy hasn't performed as well as many of its peers since the credit crunch. The second chart shows GDP per capita of the UK against the US, in current dollar terms. The divergence after the credit crunch is clear - and much of the shortfall in the UK's GDP per capita performance can be traced back to the weaker productivity growth visible in the first chart.
So how do we make each hour of work more productive? Investments in technology and in the people who use it are a big part of the solution. And TechMarketView will be covering this crucial topic throughout the coming year.
See our overview of the trends we think will be important in ICT as the UK economy seeks to kickstart growth through increased productivity and watch out for our detailed coverage of these areas.
Posted by Tania Wilson at '07:00' - Tagged: productivity macro
TechMarketView’s UK Local & Regional Government Software and IT Services (SITS) Suppliers, Trends, and Forecasts report is now available. It is the fourth of six subsector reports that follow our UK Public Sector Software & IT Services Suppliers Trends, & Forecasts report, which was published in July.
We have already published our subsector reports on Central Government, Defence and Health, and over the coming weeks we will also publish subsector reports for Education, and Police.
In this report you will find our analysis of the performance of the UK Local & Regional Government market in 2021. It also contains an update to our Top 10 SITS supplier rankings for the subsector, with analysis of what is driving each supplier’s performance, as well as an insight into those suppliers that are threatening to unseat the leading players.
We also look at the years ahead (2022-2025) with councils struggling to cope with the ongoing challenges of adult social care and the combined pressures of inflation, the energy crisis and national living wage implications. Given the scale of the challenges, councils will turn to digital technology to speed-up decision making, release valuable resources and increase citizen self-service.
PublicSectorViews suppliers can find out the size of the UK Local & Regional Government SITS market, its future growth, and who the leading suppliers are by downloading Local & Regional Government Software & IT Services Suppliers, Trends & Forecasts 2022-2025 today.
If you are not yet a subscriber, or are unsure if your organisation has a corporate subscription, please contact Deb Seth to find out more.
Posted by Dale Peters at '22:09' - Tagged: market+trends local+government public+sector supplier+rankings regional+government
If you want to understand an industry where the established Infrastructure Operations players both compete and partner with the hyperscalers, read our UK Infrastructure Operations Rankings 2022.
The report shows our Top 20 Ranking of Infrastructure Operations providers in the UK market, based on TechMarketView’s unique analysis. The ranking reflects a market where cloud, and other investments to create powerful, adaptive, and resilient Digital Foundations, are resolutely front of mind.
The hyperscalers are now a firm feature of the supplier landscape, with Amazon Web Services (AWS) the largest provider. However, both Microsoft and Google Cloud Platform are notable players, and the report shows their size and market share. Outside of the hyperscalers with their ‘hyper growth’, the IPPs have been faring very well. But who was the fastest growing last year?
UK Infrastructure Operations Rankings 2022 explains some of the market and industry features that are shaping the competitive scene, including acquisition activity by some of the players outside of the Top 20. It provides an easy-to-digest summary of the market alongside some of the factors that are either accelerating or constraining market growth.
UK Infrastructure Operations Rankings 2022 is available to TechMarketView subscribers that take our TechSectorViews research programme.
To find out more about our research and advisory services, please contact Deb Seth.
Posted by HotViews Editor at '09:30' - Tagged: research infrastructure ranking
We are seeking an analyst with an understanding of Software & IT Services/technology. Your knowledge may be very specific, or it may be very broad. And, if you have an understanding of any aspects of the UK Public Sector that could be an advantage.
Posted by Kate Hanaghan at '09:30'
SITS spend in the UK financial markets sector grew strongly during 2021 as business and technology programmes experienced increased investment.
Regulation has been a key driver of the change occurring within the financial markets sector. This in turn has fuelled increased competition and tighter margins. Meanwhile, heightened interest around crypto and digital assets has been coupled with significant levels of funding for innovation generally.
Despite a sharp downturn in the UK’s economic prospects, increased investment is expected across the sector, as firms look to adopt technology-based approaches. For those vendors with the most in demand offerings, spend forecasts through to 2025 continue to paint an encouraging picture.
Financial Markets SITS Trends & Forecasts 2022 explores the major business and technology trends impacting the sector and provides detailed forecasts for expenditure through to 2025.
Subscribers to TechMarketView's FinancialServicesViews research stream can download this report now. If you are a SITS vendor or active in the sector, this analysis provides essential reading.
If you do not currently have access to this report but would like to learn more about this, or any other of our financial services content, please contact Deb Seth for more information.
Posted by Jon C Davies at '07:00'
If you think you know what Agilisys has to offer the market, you might want to think again.
Suppliers operating in the UK local government market will probably have a set image of Agilisys as an IT and business process outsourcing provider. While it’s true that that is Agilisys’ heritage, it’s also true that the company has been on a journey of reinvention for a while. It is an evolution that we shone a spotlight on early last year (see Agilisys: Adaptation to an evolving market | TechMarketView).
The beauty of Agilisys of being privately-owned (the main shareholder being Blenheim Chalcot) is that they can make radical decisions without being concerned about the short term impact on revenues or the reaction of external shareholders. For Agilisys, its decision to transition and shift away from the more traditional IT and BPO services to focus on managed cloud delivery and digital enabling propositions has meant a reduction in top line revenue, declining by 9.5% to £140m in the year to 31st March 2022.
Now, Agilisys’ CEO, Andrew Mindenhall, is taking the company on the next step on their journey. They are embarking on refocusing and simplifying their propositions. This has involved reorganising Agilisys into two business units: Agilisys Services and Agilisys Data & Decisions.
TechMarketView subscribers, including UKHotViews Premium subscribers, can read more about the company’s positioning, how it is developing differentiation in the data space and winning against the competition (big and small), as well as its existing client base and contracts in UKHotViewsExtra - Agilisys’ new business unit: doubling down on Data & Decisions.
If you are not yet a subscriber, or are unsure if your company has a corporate subscription, please contact Deb Seth to find out how you can gain access to this research and much more.
Posted by Georgina O'Toole at '12:00' - Tagged: strategy cloud itservices organisationalstructure digital data
Today, we are excited to launch TechMarketView’s research theme for 2023: Pursuing Productivity.
Committed followers of TechMarketView will be aware that every year our theme is designed to sum up in a few words the key trends that we think will impact the tech market in the year ahead.
The UK has had a productivity crisis for the last decade. Over that time, successive Prime Ministers have sought to understand the reason why and to implement policies to “get the country moving”.
In other words, productivity is not a new issue. And you’d be well within your rights to question why we think the pursuit of productivity will be such a defining feature of the next 12 months.
In our view, the biggest driver will be the UK’s labour shortage. With the country facing the lowest unemployment rate since 1974, we have already seen the worrying impact. Organisations are starting to cut output and delay investments.
This can only go on so long. Moreover, other factors – such as the enduring hybrid and flexible working model, rising inflation and squeezed finances, and a trend to deglobalisation and reshoring – are pushing organisations to try and better understand workforce performance.
We believe that 2023 will be the year when we start to see leaders look far more deeply at how they can get more out of the graft they are putting in. And, importantly, tech will play a big role in the answer.
We predict that investment in the productivity and resilience of the workforce will fall into two categories: employee-led, e.g., technology that will support mental health and wellbeing, that will allow employees to work smarter and faster, and that will enable them to embark on lifelong learning and training; and employer-led, e.g., technology that will enable better resource management, that will offer a better understanding of workforce performance, and that will provide the ability to make more informed, and faster decisions.
The pursuit of productivity will also extend to the ICT department. The many technologies that can make an ICT team more productive, from no-code/low-code/AI-augmented coding, to automated cybersecurity solutions, to hybrid cloud orchestration and management, will all be in demand.
Importantly, however, the pursuit of productivity will not be solved by technology alone. We must look to Japan and consider why, despite its openness to technology adoption, it has failed to improve its own productivity. The answer is that it has been inflexible in terms of cultural, organisational, and process change; without that, technology adoption has not had the desired effect. The winners in 2023 – as they look to support their clients improve their productivity, will be those that can support a wider transformation.
For a more in-depth look at our Pursuing Productivity research theme and what to expect from TechMarketView's expert analyst team over the months ahead, you can download our report, TechMarketView Research Theme 2023: Pursuing Productivity. You can also watch our short launch video.
If you are not yet a subscriber, or simply don't know if your company has a corporate subscription, please contact Deb Seth who will gladly investigate for you.
Posted by Georgina O'Toole at '15:55' - Tagged: research productivity pursuingproductivity
It has been an eventful couple of years for health and care software and services provider System C, which celebrates its fortieth birthday next September. We recently caught up with new CEO Nick Wilson to learn more.
The Maidstone-headquartered supplier turned over just north of £100m in the year ending March 2022 with the majority coming from the UK and 73% from healthcare (as opposed to social care – local government by our definitions). This performance was sufficient to see System C break into our Top 20 rankings for suppliers of software and IT services (SITS) to the UK Health market in 2022, taking the 19th spot with health revenues up 34% year-on-year (see the Health Software & IT Services Suppliers, Trends & Forecasts 2022-2025 report).
As avid UKHotViews readers will recall, System C was sold by founders Dr Ian Denley and Markus Bolton in February 2021 to CVC Capital Partners, which also took a minority stake in its sister company, Graphnet Health, at the same time. In July the same year, System C acquired Careflow Medicines Management (formerly Wellsky International) and in the November, Graphnet acquired remote patient monitoring specialist Docobo.
This year, the focus for System C has been on building out the management team and taking steps to transform the business with increased investment in systems, processes, and R&D.
TechMarketView subscription clients, including UKHotViews Premium subscribers, can read the full story in UKHotViewsExtra from today – System C positions for growth.
Posted by Tola Sargeant at '08:59' - Tagged: software integratedcare healthcare social+care
Advanced is now the fourth largest UK-headquartered software supplier in the UK. A mid-market specialist boasting a mix of horizontal and vertical capabilities and customers spread across the public and private sectors, it performed well in FY22 (to end February) with revenues up by more than 16% to £320m. We caught up with CEO Gordon Wilson and CMO Sally Scott for a deeper dive into how Advanced is evolving, and what the future holds for the PE-backed business. TechMarketView subscription clients and UKHotViews Premium subscribers can read the full analysis here.
Overall, Advanced’s UK revenues climbed by 11.5% to £281m in FY22 with UK software revenues up by c13% to £247m in the same period, securing it the No. 15 spot in our UK Enterprise Software provider rankings. Cloud revenues continue to grow strongly, such that almost three-quarters of Advanced’s revenue is now recurring. SaaS revenue increased by some 51% in FY22 to £86.7m.
Advanced, which started out as a buy-and-build business in the UK healthcare sector (see here, for example, for a trip down memory lane), now derives more revenue from the private sector than the public sector. Both sides of the business are growing, but in FY22 the private sector was the star of the show. With demand returning to pre-pandemic levels and interest in HCM solutions particularly high, UK private sector revenue grew by nearly 15% to £162m, or 58% of total UK revenues.
In the public sector, where UK revenues climbed by nearly 8% in FY22 to c£120m, Advanced saw particularly strong growth in its Education business, boosted by the bksb and Smart Apprentices acquisitions in May 2021.
Read more...
Posted by Tola Sargeant at '15:43' - Tagged: saas software
It has been a volatile few months for the main tech indices, both here and in the US. And recent political uncertainty in the UK has played its part, with a weakened sterling making domestic tech companies into even more attractive takeover targets. The London IPO boom of 2021 is turning into a dash for the exit door in 2022.
Nonetheless there have been some strong performers across the UK listed sector, for those companies able to align their activities with investor expectations.
Predicting the direction of the tech stock markets is of course especially challenging in the current climate, with further volatility perhaps the only thing we can count on. And faced with so much uncertainty, communication between management and investors becomes more important than ever.
Subscribers to the TechMarketView Foundation Service and UKHotViews Premium can read more of the ups and downs of the UK quoted tech sector in the July-October edition of IndustryViews Quoted Sector, in a new HotViewsExtra format. Or for detailed commentary by month, see Share Performance in September 2022 and work back. The October 2022 round-up will be out shortly.
Posted by Tania Wilson at '15:17' - Tagged: markets macro
The 2022 version of the UK SITS BPS Operations Market Trends & Forecasts report is now available to download.
The labour and skills ‘pinch’, has become a driver for outsourcing at a time when many organisations are reexamining their operating models, looking to invest in digital transformation initiatives. The use of third parties remains critical to driving through such change and the most digitally able BPS providers have certainly benefited. Changing working patterns and increased use of data, analytics and automation as operations look to become both more intelligent and resilient, have also benefited BPS providers.
Demand for BPS services is being further stimulated by a range of new and enhanced offerings with an increasing shift towards revenue enhancement services and a greater focus on customer services and digital marketing. A new generation of BPS services is expanding supplier offerings into areas such as drones, social media monitoring, location services and content curation. BPS now touches far more than just HR and Finance and Accounting. This in turn requires providers to have capability across a greater range of digital experience-led technologies and integration services.
However, many clients remain financially challenged and risk adverse, cautious of inadvertently backing the ‘wrong horse’ when it comes to transformational pathways. Some industries such as travel, and hospitality remain in ‘intensive care’ and lack the resources for significant levels of investment. Wage inflation and labour attrition also offer cost pressures that will threaten both margins and efficiency gains.
If you are a subscriber to TechSectorViews click here to download the UK BPS Operations Market Trends & Forecasts report. If you don’t have a subscription and would like to gain access to the report and our other research and services, please contact Deb Seth.
Posted by Marc Hardwick at '11:17' - Tagged: bps newresearch market+trends
