Wednesday 28 October 2020

Have you got your copy of TechMarketView's supplier rankings report?

Have you read TechMarketView's recently published supplier rankings report? suppDon’t miss out on finding out who ranks where in our Top 60 and delving into the supplier profiles of the Top 30 players. The rankings reflect the changes in the market, and in particular how the long-standing suppliers are managing the swing from heritage Software and IT/Business Process Services to new propositions.

Top 20 ranking tables are also provided for key horizontal market areas as defined by TechMarketView’s Digital Evolution Model (DEM): Enterprise Software, Consulting, Solutions, and Operations (across Business Process, Applications and Infrastructure) giving readers unparalleled depth and breadth of analysis.

The much anticipated, and highly comprehensive, Supplier Rankings report is available for our Foundation Service clients here: UK SITS Supplier Rankings 2020.

If you are not a client of the Foundation Service, or indeed of TechMarketView, contact today to find out how to get your copy.

Posted by HotViews Editor at '00:00' - Tagged: rankings   suppliers  

Tuesday 27 October 2020

*NEW RESEARCH* End User Insights: How COVID is Changing Manufacturing

Report cover imageThe initial COVID-19 wave had a profound effect on UK manufacturing at a time when it was already dealing with Brexit uncertainty and the possibility of a ‘no deal’ scenario. As we are all too aware, facilities were suddenly shut down, the fragility of supply chains was exposed, activity in some sectors plummeted virtually overnight and order books and output seized up. 

Inevitably, output will fall across 2020 yet the sector is showing signs of revival and manufacturers have started prioritising long-term recovery over short-term survival. Cash flow is a concern so investment budgets are being cut which will likely hamper efforts to take advantage of recovery phases but the initial COVID crisis was a proof point of the value of technology and the shift to digital and this is accelerating adoption. It is a turbulent landscape for manufacturers and suppliers but as the sector represents a sizable percentage of UK IT investment, developments can have a material impact on supplier performance. 

Informed by an end user panel discussion hosted by industrial software supplier Aveva, the End User Insights: How COVID is Changing Manufacturing report provides valuable insight into how manufacturers used technology to cope with the initial COVID disruption and plans for navigating the next phases.

Subscribers can download “End User Insights: How COVID is Changing Manufacturing” here

If you’d like access to this report but don’t yet have a TechMarketView subscription you can contact Deb Seth for information about our services. 

Posted by Angela Eager at '15:53' - Tagged: software   manufacturing   covid-19  

Wednesday 21 October 2020

*NEW RESEARCH* UK Local Government Supplier & Market Analysis

Local Gov Report ImagePublished today, TechMarketView’s UK Local Government Software & IT Services: Suppliers, Trends & Forecasts 2020-2023 report is the second of six deep-dive reports providing TechMarketView’s UK public sector SITS subsector analysis from a market and supplier perspective.

The report accompanies the UK Public Sector Software & IT Services: Suppliers, Trends & Forecasts 2020-2023 report, which provides a sector overview, and follows the UK Central Government Software & IT Services: Suppliers, Trends & Forecasts 2020-2023 report. Over the next few weeks, it will be followed by reports covering the defence, education, health and police markets.

Within UK Local Government Software & IT Services: Suppliers, Trends & Forecasts 2020-2023, you will find TechMarketView’s Top 10 local government SITS rankings for 2019. You will also find our analysis of suppliers that are 'On the Rise' and challenging for a Top 10 position. We also look at 'Ones to Watch'; suppliers that are worthy of mention due to some interesting moves and/or an increasingly significant footprint.

The local government SITS market was challenging for many suppliers in 2018, but things started to change in 2019. The subsector has faced huge pressures from the COVID-19 crisis, but longer term the picture looks more positive through to the end of our forecast period in 2023. Using our proprietary Digital Evolution Model (DEM), we also provide a view of the market by the ‘New’ - digital, cloud, platform and cyber security-led offering, and ‘Heritage’ - offerings focused on traditional systems and processes.

PublicSectorViews’ subscribers can download the research today. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.

Posted by Dale Peters at '09:52' - Tagged: localgovernment   markettrends   rankings   suppliers   MarketForecasts  

Monday 19 October 2020

TechMarketView team completes 250km for GOSH!

TechMarketView team Race for the Kids photo collage

I’m feeling a little overwhelmed this morning. It’s been absolutely amazing how the TechMarketView team has thrown themselves into the virtual RBC Race for the Kids over the weekend. It’s a cause very close to the O’Toole family’s hearts: Great Ormond Street Hospital Children’s Charity (GOSH CC). Our youngest son, Thomas, has been cared for by the hospital for over a decade. For the whole team to come together to raise money so that other children can benefit from the same wonderful staff and facilities is incredible.

This morning I gathered some Race reports! And a quick back of the envelope calculation suggests that the team and our families covered around 250km between us – well over the 100km promised to our sponsors. I must give a special shout-out to Helen McTeer, who covered a phenomenal 55km participating in the Jurassic Coast Ultra. Unsurprisingly, Helen says she could now sleep for a week! Across the rest of the team:

  • Duncan completed a 10.2km stroll through the Surrey Hills on Saturday and followed that up with a 54km cycle on Sunday.
  • Angela dodged the trees and kicked through the leaves of Guildford, as she ran 5km.
  • Becci and the Johnson girls took on a 5km run around the streets of Farnham, while hubby Andrew walked a quieter 15km route through the Tilford countryside.
  • Martin finished a 10km run along the River Cam.
  • Tola and her two boys completed a 5km run on a very hilly cross country route in West Sussex.
  • Belinda hopped on her bike and headed on a 19km route to the pub in Teddington for breakfast with a friend (sounds like she had the right idea!).
  • Paula completed a 7.2km loop of Virginia Water Lake with her two young boys – “a combination of walking fast and jogging as it was a little too far or the boys”. They enjoyed the lovely day and the autumn colours.
  • Kate ran, while her twins scooted, around the streets of Godalming, apparently picking up children as they went along!
  • Dale ran 10km in the Forest of Dean (in 52.30), “brilliantly supported by Ted on his bike”. And it seems that Ted still had plenty of energy left, as he went on to claim 2nd place on the U8s race at the Heart of England cyclocross event on Sunday.
  • Marc completed a 5km circuit around the valley within which Bourton-on-the-Water sits: “A couple of farmers were out ploughing some of the fields that the footpath ran through so we had to take a couple of impromptu detours. It was great fun although I had to drag my son off the play station. Definitely want to do more of this”.
  • Holly ended up, with a friend, doing a 20km mainly off road bike ride around the beautiful Surrey countryside, while both kids were out at football and netball matches.
  • Emily and her family took on a 10km walking route.
  • And Richard took his new puppy on a 5km walk around Frensham Little Ponds.

Finally, Thomas and I took on a 5km route around Alice Holt Forest. This time last year, it was 4 months after Thomas’ amputation and just 2 months after receiving his first prosthetic leg, and we took part in the same Race for the Kids at Hyde Park (alongside Tola and Marc and their families). He really struggled – not being used to running (or remembering to breathe!) he suffered a major stitch, nausea, and a headache on the first corner. We ended up walking for 80% of the time and completed the course in 59 minutes. This weekend we proved what a difference a year – and a running blade – can make. He was determined to beat his previous time and he smashed it. We finished the 5km with a running time of just under 37 minutes. It was quite emotional considering there have been times in his life when we thought he might not walk. I am struggling with stairs today - while, apparently, Thomas is feeling zero after effects (even after also completing a 9-hole golf bonanza in the afternoon)!

Fundraising totalSo, a big thank you to the whole team. We were lucky with the weather and it’s been great to see everyone’s photographic evidence. If you would like to sponsor, the page is still live: ttps://

With Gift Aid included, we have, so far, raised £3,900! Thank you to everyone – HotViews readers, clients, friends, and family -  that have sponsored us.

Posted by Georgina O'Toole at '09:49' - Tagged: csr   fundraising   charity  

Thursday 15 October 2020

*UKHotViewsExtra* NTT DATA UK: investment, collaboration and innovation

NTT DATA logoOver the summer, we reported on the H120 results of NTT DATA (to end June) – see NTT DATA expands scale of services to client.  The company had a solid six months, assisted by the increasing scale of contracts being won across a range of industries – public and social infrastructure, financial, and enterprise solutions (retail, logistics, services). However, the company warned on the impact that COVID-19 was set to have on the rest of the year. And the UK was called out as a company likely to suffer revenue declines.

Simon Williams NTT DATA CEO imageSince then, we have caught up with NTT DATA UK CEO, Simon Williams (pictured), who paints a far more positive picture of the performance of the UK business and outlines how a refreshed strategy, which draws on NTT's resources and capabilities, is helping to deliver strong results. 

TechMarketView subscribers - including UKHotViews Premium subscribers - can access the research note, entitled 'NTT DATA: Investment, collaboration, and innovation' - in UKHotViewsExtra. If you would like to find out how to access this and other valuable research & analysis, please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '16:42'

Wednesday 14 October 2020

TechMarketView's 100K for GOSH!

GOSH RBC Race for the Kids logosWhomas in wheelchair post amputationThis weekend, the TechMarketView team and their families will be covering 100K between us. Some will walk, some will run, some will cycle. But we’ll all be doing it for the same cause. We will be participating in the virtual RBC Race for the Kids 2020 in support of Great Ormond Street Hospital (GOSH).

Thomas, the son of our Chief Analyst, Georgina O’Toole, will be attempting a 5K run. This time last year, he participated in the RBC Race for the Kids (alongside Georgina, our MD, Tola Sargeant, and Research Director, Marc Hardwick, and their families). At the time, it was just four months after his elective amputation, and less than two months after receiving his first prosthetic leg. Getting round was not easy for him, but he did it! This year, he has had his running blade for 10 months, and his becoming more and more active. He wants to try and run the whole way! Mum says she might struggle to keep up. What a difference a year makes.

Thomas with running blade

Many of you know that Thomas, having been born with a congenital deformity of his left leg, has been under the care of Great Ormond Street Hospital’s orthopaedic department since he was one year old. He and his family are eternally grateful for the care and support they have received over more than a decade. The TechMarketView team has watched their journey and, once again, would like to do something to help support the amazing hospital and ensure that other children can continue to benefit from the wonderful staff and facilities.

If you would like to support a fantastic cause at a time when all charities are struggling to fundraise, please go to our fundraising page. Any amount would be grateful received. Just follow this link: TechMarketView for GOSH. We have always been amazed by the support that our readers give – thank you!

Posted by HotViews Editor at '08:30' - Tagged: fundraising   charity  

Wednesday 14 October 2020

*UKHotViewsExtra* Pulsant resets with clients during pandemic

pulsantPulsant has just released its accounts for FY19, covering the twelve months to end December 2019. The top line was flat at £82m, with recurring revenue at more than 90%. EBITDA was up 9% (to £22.1m) reflecting improved scalability and cost efficiencies as well as some one-time in-year savings. Overall, Pulsant now has a more scalable cost base.

When CEO, Rob Coupland, took over from his predecessor Niclas Sanfridsson (who came on board as CEO in 2017), significant work had been done to get the firm into better shape from an operational perspective. Sanfridsson fully integrated prior acquisitions and harmonised certain support functions, for example. Indeed, FY19’s improved EBITDA figure reflects some of those activities. In the current year, EBITDA is unlikely to enjoy that same uplift.

Since joining, Coupland has been focused on rectifying areas that were deemed to be negatively impacting top line growth. For example, Pulsant had lost some sales capability. FY19 was relatively light in terms of new wins so building the sales capability up again to help address that has been crucial. Broadly speaking, winning new logos in the Infrastructure Operations market is going to be a challenge for most suppliers through this year and next. Many customers are hunkering down and focusing on delivering ‘the basics’ (such as transitioning staff to working from home on a more permanent basis, excellence in customer service, and cash in the bank) against the backdrop of COVID-19. This puts incumbent ICT providers in a good position, but they must be completely dependable and focused on execution excellence. Read more……

Posted by Kate Hanaghan at '06:30' - Tagged: results   cloud   colocation   hosting   hybrid  

Monday 12 October 2020

*NEW RESEARCH* Tech stocks continue to lead market recovery

chartFor the second successive quarter, tech shares have led the recovery in stock markets following the huge stock market sell-off during the first quarter due to concerns about the impact of the COVID-19 coronavirus on the global economy. US tech stocks saw the strongest gains with the Nasdaq index up 11% qoq and almost 40% yoy. The FTSE SCS index, a proxy for UK listed software and IT services (SITS) companies, added another 7.5% in Q3 but, with few global players, the yoy gain was just 4% and is still 13% below its pre-crisis peak in January.

Subscribers to the TechMarketView Foundation Service and UKHotViews Premium can read more by downloading the Q3 2020 edition of IndustryViews Quoted Sector.

Posted by HotViews Editor at '14:40'

Monday 12 October 2020

TCS now world’s most valuable IT services provider

TCSWhen covering last week’s TCS quarterly results (see TCS shares surge) and its subsequent stock market rise, I failed to spot that the firm had overtaken Accenture in terms of market capitalisation, to become the world’s most valuable IT services provider. 

On the Bombay Stock Exchange TCS is now valued at $144.7bn with Accenture worth $143.4bn on the NASDAQ. TCS share price has gone up more than 30% since the beginning of 2020 and the recovery since the pandemic outbreak has been strong with stock up 70% - truly impressive stuff!

Having overtaken IBM’s market Cap in mid-2019, topping Accenture is a hugely symbolic achievement for a firm that has grown rapidly from offshore specialist to true global IT giant. What’s more the UK has played a huge part in TCS’s success as outlined in colleague Anthony’s recent piece The Rise and Rise of TCS. Not only is the UK TCS’s second most important market but we have seen the firm rise to become the second largest SITS player here and is now hot on the heels of market leader Capita. Again you can read more in our recently published UK Software and IT Services Rankings 2020.

Posted by Marc Hardwick at '08:24' - Tagged: results   offshore   suppliers   stockmarket  

Friday 09 October 2020

*NEW RESEARCH* UK Operations Market Trends and Forecasts

Live now for clients of the TechSectorViews research programme is UK Operations Market Trends and Forecastscover 2020

This extensive report brings together TechMarketView’s data and market trends analysis across Business Process Operations, Application Operations and Infrastructure Operations.

This year, in light of the unprecedented impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK SITS market. In each of the Operations areas, we provide market data for a more optimistic and a more pessimistic scenario to help explain possible outcomes against the backdrop of COVID-19.

In addition to the impact of the pandemic, our analysts explain the broader trends driving market performance and how suppliers can best place themselves for success.

If you would like to speak to any of the analyst team behind the research, please contact Deb Seth for more information.

Posted by HotViews Editor at '09:30' - Tagged: MarketForecasts   BusinesProcess  

Wednesday 07 October 2020

*NEW RESEARCH* Mortgage Collections Post-Covid

Live now for clients of the TechSectorViews or FinancialServicesViews research programmes is Mortgage Collections Post-Covid.

report coverCovid-19 has seen millions of people across the country become either furloughed from their jobs or made redundant as industries as varied as hospitality, leisure, travel and manufacturing all reel from the impact of lockdown. One consequence has been unprecedented numbers of homeowners taking “payment holidays” from their mortgages, averaging £755 a month. Given the increasing uncertainty of the economy, this will undoubtably lead to increasing levels of household debt. Lenders will have to subsequently try and collect these defaulted payments, which represent a significant risk to existing mortgage books. For customers, this may lead to interest mounting up and ultimately to extensions to their mortgage terms. Everyone is predicting an uplift in arrears, but there is little understanding the impact or longevity of that uplift.

The customer profile of those requesting payment holidays is very different post-Covid than it would be in more “normal” circumstances. Many mortgage holders who are unable to make their payments, would have had no prior history of arrears or financial hardship.

To discuss the future of collections and arrears in mortgages and loans, in a post-Covid world, I spent some time recently with Katie Pender, Senior Solutions Lead for Mortgages at Target Group, one of the UK’s largest Mortgage Process Outsourcers. 

Here we discuss how lenders can best prepare themselves for a spike in demand as payment holidays come to an end.

Subscribers to TechMarketView's TechSectorViews or FinancialServicesViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '13:11' - Tagged: mortgageservices   covid-19   collections  

Wednesday 07 October 2020

The quiet evolution of Liberata

LiberataThere are a number of positive developments happening “under the bonnet” at business process operations specialist Liberata, that have yet to grab much attention outside of the firm itself or their partners and clients.

A year ago, we took a detailed look at some of the initiatives and investment programmes that the firm was making getting “match fit for digital”. Having been acquired by Japanese BPO outfit Outsourcing Inc (OSI)back in 2016, the firm currently finds itself part-way through a three-year investment cycle into its core business and operations. Liberata is being given the luxury of being able to invest to future-proof its business, whilst accepting a short-term impact with a view to delivering sustainable medium to long-term growth in revenue and most importantly profitability.

Liberata has been making made structural investments into its core business (revenues and benefits admin, outsourced payroll and other “white collar” BPO) in both 2019 and 2020 and plans to do more of the same next year. Investment has included process standardisation across client contracts as well as the deployment of automation technologies. 

This investment has yet to be reflected in the top and bottom lines where a look at recent Liberata financials shows pretty slow revenue growth and lowish profit margins. However, the ambition remains to drive double digit EBIT and EBITDA margins once the investment cycle has come to an end. Come 2022, the financials should look very different as the investment washes through and where double-digit margins would be a first for the business.

The nature of this investment is supporting much greater delivery of online and digital services that will see the firm undertake less manual/labour intensive processing work. Reflecting this, headcount has already dipped below 1,000 staff for the first time -all without a concerted effort to make redundancies, down from 1,100 just a year ago. An increasing proportion of the workload is being digitised and processed via technology and automation, all meaning that smaller staff teams are likely here to stay.

Proving its worth through Covid

COVID-19 has challenged Business Process Services operators like never before, Liberata has been supporting customers at the same time as trying to address its own COVID-19-related operational challenges. 

Liberata had around 10-15% of its staff working remotely pre-pandemic, but that figure is currently running at around 90%. Some of these functions have proved to be more challenging to run remotely such as contact centres, but having been adapted service and productivity levels are now actually higher than they were pre-pandemic. Home working has also proved popular with staff, so the company is re-thinking how best to use its existing office space if more people elect to stay home-based.

Local Authorities and citizens seeing the benefits of investment

Local authorities have faced significant increases in demand from citizens, changes to duties and rising costs during the pandemic. This has seen Liberata help a number of councils such as Hounslow and North Somerset, deal with an increased number of Housing Benefits and Council Tax Support claims. To reduce the burden, councils have been increasingly relying on digital channels to support citizens and automation to improve efficiencies—the demand for these technologies will create new opportunities for Liberata.

The investment here that Liberata has made over last 2-3 years with harmonising processes for revenues collection and benefit payments has helped deal with the increase in volumes. Demand has also changed with citizens now using digital tools in increasing numbers. Liberata has seen self-service channels increase from 30-40% of transactions Pre-COVID to 60% as citizens realise that it is the most efficient way to contact the council. This is a step change in channel shift that will further support changes to the operating model of Local Government service delivery.

Liberata has also had to establish the infrastructure to service a range of new government schemes that have come in to help small businesses deal with the economic fallout of COVID, such as the administration of business grants and business rate relief. Standing up these types of schemes, and more recently Local Test & Trace support, Isolation Payments and Emergency Assistance Grants for its existing clients at very short notice resonates well with clients and will ultimately strengthen relationships. 

Strengthening its private sector foothold

At the very beginning of lockdown Liberata CEO, Charlie Bruin made his first acquisition, an employee outplacement company called Renovo that is now looking like an inspired bit of business, given current and predicted levels of redundancies and the need for these types of services. 

Renovo is a modest sized business that complements nicely Liberata’s growing Human Resource (HR) and Finance and Accounting (F&A) capabilities and which gives the firm a decent foothold in the private sector. The York-headquartered business currently delivers its services across the UK and Ireland through a core group of outplacement consultants, a specialist tech platform and a wider network of associates. 

Since the summer the business has been extremely busy having seen a sizeable uplift in demand with large volumes of staff including those previously furloughed, sadly facing redundancy. Positively, however, over 80% of candidates supported do return to work within 90 days. Sectors like airport groups, retail, leisure and hospitality have large numbers of staff exiting businesses that need quick and accessible support in areas such as coaching and CV writing. This responsive outplacement service might see a further increase in demand once furlough comes to an end through Q4 this year and Q1 2021. 

Looking beyond the numbers to 2022

Liberata has landed a number of contract extensions and re-wins with key clients over recent months including the likes of HMCTS, London Borough of Bromley and DWP that now gives the company a bedrock of long-term contracts that run to mid 2020s. Indeed, future visibility is now running at between 3 to 4 times annual revenue through forward order books.

The transactional services side of the business has also been particularly buoyant with an automation-led service for Universal Credit being sold into multiple Local Authorities that should open up doors for a “land and expand” sales strategy.

Add all of this to the inorganic growth from Renovo and you can see Liberata making progress on a number of fronts. If Liberata can add just one big BPO deal a year to the mix when the market starts to come back to life, top line growth should be energised.

The underlying performance of the business is already seeing the benefit of the investment programme which will take a further two years to flush through the business before you see those benefits translate to the bottom-line double-digit growth that CEO Bruin is aiming to achieve.

Posted by Marc Hardwick at '08:36' - Tagged: publicsector   localgovernment   hr   covid-19  

Wednesday 07 October 2020

*NEW RESEARCH* Infrastructure Operations Market Trends and Forecasts 2020

Live now for clients of the TechSectorViews research programme is UK Infrastructure Operations Market Trends and Forecasts. infra

This report contains TechMarketView’s latest UK market size and forecast data along with an analysis of the trends shaping the UK Infrastructure Operations market.

This year, in light of the impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK Software and IT Services markets. UK Infrastructure Operations Market Trends and Forecasts explains the Scenarios for the Infrastructure Operations market, and how progress to cloud might be impacted.

The implications for suppliers of Infrastructure Operations are mixed, depending upon their ability to deliver services in higher growth areas, their industry concentration, and the financial health of their customers. Furthermore, when the market does return to overall growth, the likely beneficiaries will be those suppliers able to act quickly and boldly, while pivoting more strongly to services that help support the delivery of digital services.

If you would like to understand more about our view of the Infrastructure Operations market, please contact Kate Hanaghan, the report’s lead author. If you are an End User organisation and would like more information about the analysis in this report, please contact Deb Seth to book an analyst interaction.

Clients of TechSectorViews can download the report now: Infrastructure Operations Market Trends and Forecasts 2020.

Posted by Kate Hanaghan at '08:23' - Tagged: operations   MarketForecasts   infrastructureoperations  

Tuesday 06 October 2020

*NEW RESEARCH* Business Process Operations Market Trends & Forecasts

Live now for clients of the TechSectorViews research programme is Business Process Operations Market Trends and Forecasts 2020.

This report contains TechMarketView’s latest UK market size and forecast data along with analysis of the trends shaping the UK Business Process Operations market. bp

This year, in light of the impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK Software and IT Services markets.

In the short to medium term, Business Process Operations providers have the cushion of long-term contracts, while risk associated with COVID-19 and Brexit will also drive caution. This should favour incumbents as contracts are at least initially renewed and extended.

The pandemic has had a profound effect on the Business Process Operations market and it is likely that “Work from Home” will become a standard operating model that will see providers operate fewer business centres with a greater reliance on teams of remote workers. The days of thousands of operatives working in large business centres are likely to be on the decline.

Despite slow growth in the overall BP Operations market, the migration away from heritage 'lift and shift' operations towards tech enabled/digital will provide growth opportunities for those best placed to deliver.

If you would like to understand more about our view on the Business Process services market, please contact Marc Hardwick, the report’s lead author. If you are an End User organisation and would like more information about the analysis in this report, please contact Deb Seth to book an analyst interaction.

Clients of TechSectorViews can download the report now: Business Process Operations Market Trends and Forecasts 2020.

Posted by HotViews Editor at '09:30' - Tagged: BusinessProcess  

Monday 05 October 2020

*UKHotViews Extra* Willo’s pivot

logoTechMarketView Managing Partner Anthony Miller recently chatted with Euan Cameron, cofounder and CEO of Glasgow-based video interview platform Willo, which has just raised seed funding (see Backers boost Glasgow’s ‘world favourite’ video platform Willo).

TechMarketView subscription research clients and UKHotViews Premium clients can read how Cameron went from car retailing to tech entrepreneur, and how the COVID-19 lockdown opened up a much larger market opportunity for Willo, in the accompanying article in UKHotViews Extra.

Posted by HotViews Editor at '15:13' - Tagged: funding   startup   recruitment  

Monday 05 October 2020

*NEW RESEARCH* Application Operations Market Trends & Forecasts

Live now for clients of the TechSectorViews programme is Application Operations Market Trends and Forecasts 2020.

This report contains TechMarketView’s latest UK market size and forecast data along with an analysis of the trends shaping the UK Applications Operations

This year, in light of the impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK Software and IT Services market. For Applications Operations, the outlook over the forecast period to 2023 varies quite significantly between our two Scenarios.

While COVID-19 is an extreme factor in market performance, this report also looks beyond the fall-out from the coronavirus at the factors that are driving the attributes needed for success in Applications Operations. Key among these continues to be the need for suppliers to get on the right side of the digital shift.

Continuous cost reduction remains high on the agenda of customer requirements as they look to free funds for investment in new capabilities. Post-COVID, these pressures will only intensify and cannibalisation of the heritage estate will accelerate as organisations squeeze run budgets even more heavily and seek to move to cheaper platform-based service provision

Understand what is shaping market demand, what the key market features  and challenges are, and why the need for imaginative, agile, business impact-oriented providers has never been greater.

Clients of TechSectorView can download the report now: Application Operations Market Trends and Forecasts 2020.

If you would like to understand more about our view on the Application Services market, please contact Duncan Aitchison, the report’s lead author. If you are an End User organisation and would like more information about the analysis in this report, please contact Deb Seth to book an analyst interaction.

Posted by HotViews Editor at '06:30' - Tagged: applications   apps  

Friday 02 October 2020

*UKHotViewsExtra* The app that Zühlke built

Zuhlke logoZühlke Engineering has been operating in the UK for 20 years, but its most high profile project to date commenced this year when NHSX enlisted the business to help develop their contact tracing technology. TechMarketView caught up with Wolfgang Emmerich, CEO of Zühlke UK, to discuss the business and its role in developing the NHS COVID-19 app.

Zühlke Technology Group is headquartered in Zürich, it employs 1,400 people and generated revenue of approximately CHF 170m (c.£140m) in 2019. The company describes itself as a service provider for innovation projects. Zühlke Engineering in the UK has offices in London and Manchester, employing more than 100 people, and has been part of major digital projects across healthcare, life sciences, utilities, broadcasting, telecommunications and financial services. The company has a strong reputation for its work on developing medical devices, which was one of the reasons it was asked by NHSX to provide advice and assurance services for the contact tracing app. More...

TechMarketView subscribers, including those signed up to UKHotViewsPremium can read the article now. If you are not yet a subscriber, please contact Deb Seth to find out how to access this and much more.

Posted by Dale Peters at '08:18' - Tagged: nhs   app   mobile   covid-19   healthtech   healtcare  

Thursday 01 October 2020

*UKHotViewsExtra* Accelerated Cloud adoption boosts Advanced

Advanced logoUK-headquartered Advanced is one supplier benefiting from the shift to the cloud as UK businesses and public sector organisations move into to the ‘business recovery’ phase of the pandemic. The PE-backed software and services provider has had a strong Q2 (to end August) despite Covid-19, with growing demand for its cloud software services

Recurring revenues were reportedly 62% higher year-on-year and normalised bookings of all types were up by 31% compared to Q2 last year. Although Advanced won’t provide absolute figures, our estimates suggest recurring revenues are in the tens of millions - the supplier turned over HV Premium£261m in FY20 with some £210m from UK software, securing it the twelfth place in our 2020 UK Enterprise Software rankings.

CEO Gordon Wilson told us he was pleasantly surprised by the strong Q2 performance having been prepared for some significant headwinds as a result of the pandemic. After a fairly flat Q1 (March-May), the mood in the market picked up in Q2 as organisations decided to ‘just get on with it’ and there was a sharp rise in demand for cloud-based software that enables staff to work remotely or from the office. More...

Posted by Tola Sargeant at '15:01' - Tagged: trading   cloud   software   covid-19  

Thursday 01 October 2020

*NEW RESEARCH*: Solutions Market Trends and Forecasts 2020

Available for download nowSolutions Market Trends and Forecasts 2020

report coverThis report contains TechMarketView’s latest market size and forecast data for 2019 to 2023 along with an analysis of the trends shaping the UK Solutions market.

Covid-19 is likely to prove a ‘double edged sword’ for Solutions – the short-term will see a slowdown in activity with spending priorities re-assessed and non-essential and Heritage projects placed under review or scaled back, resulting in falling demand for Solutions in 2020.

However, organisational necessity and a reimagined workplace will ultimately see an acceleration to digital with increasingly investment in a number of ‘hot’ areas (e.g. remote working, security, health & safety, automation and customer/employee experience) that will see Solutions recover the ground lost, and potentially more, as we move towards 2023.

Cloud remains the major driver for investment in Solutions with service providers desperate to grow digital services to counter accelerating declines in their Heritage operations. Here we expect demand for cloud platform services and SaaS sales to increase significantly over the next four years in the UK.

The short- and longer-term impact of Covid-19 will have a profound effect on the trajectory of Solutions. The initial focus for organisations around ‘keeping the lights on’, being resilient and shifting employees to working from home has resulted in many tactical digital projects. Longer term this is likely to result in more openness to digital at senior levels and a greater focus on a more strategic approach to innovation. 

The post-pandemic Solutions market will be very different and service providers must accelerate their own transformations if they are to serve their customers’ rapidly changing expectations.

Subscribers to TechMarketView's TechSectorViews can download this report now. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth.

Posted by Marc Hardwick at '10:55' - Tagged: newresearch   Solutions  

Thursday 01 October 2020

*NEW RESEARCH* Hot 10 UK UCaaS Providers

*New Research* Hot 10 UK UCaaS ProvidersPandemic-induced disruption to workplace arrangements this year has forced IT departments to take a closer look at their communication and collaboration infrastructure to see where improvements can be made.

Cloud-hosted unified communications as a service (UCaaS) platforms offer a multi-faceted alternative to legacy on-premise systems, delivering the flexibility that remote workers need to stay in touch with colleagues, business partners and customers from any device using a full suite of telephony, audio/video conferencing, collaboration, messaging and data sharing tools.

TechMarketView’s Hot 10 UK UCaaS Providers report analyses ten companies offering unified communications (UC) and UCaaS solutions that look well placed to win more customers and revenue by migrating them onto new cloud-hosted platforms and managed communications services as demand accelerates. The providers profiled include AdEPT, Allvotec, BT, Exponential-e, Gamma Telecom, GCI, Maintel, Redcentric, Six Degrees Group and Wavenet.

Subscribers to TechSectorViews can download our Hot 10 UK UCaaS Providers report here. If you are not already a subscriber and would like to gain access to this report please contact Deb Seth for more information.

Posted by Martin Courtney at '08:42' - Tagged: managedservices   unifiedcommunications   UCaaS   managedservicesprovider   cloudconnectivity  

Thursday 01 October 2020

*NEW RESEARCH* Enterprise Software Market Trends and Forecasts 2020

Available for download now: Enterprise Software Market Trends & Forecasts 2020

Report coverThe report contains TechMarketView’s latest market size and forecast data covering 2019 to 2023, plus an analysis of the trends shaping the UK Enterprise Software sector including the impact of COVID-19 on buy and supply-side dynamics .

At 4%, growth during 2019 was a little better than previously expected but that was before COVID-19 hit. 2020 and 2021 are expected to bear the brunt of the impact before the sector begins its multi-year climb back towards pre-pandemic levels. However, software is in a less invidious position than other segments of the economy because much of it is so intrinsic to business operations. The situation is accelerating initiatives to digitally transform and software is a beneficiary.  Software was also behind organisations’ initial rapid responses to COVID-19 and will play a key role through the recovery phases.

The software sector is not immune to the effects of coronavirus however, and based on developing trends, software suppliers will have to place their bets carefully to make progress in a market where Digital Chaos is making organisations ask tougher questions about quick returns and quantifiable contributions to business outcomes.

TechMarketView subscribers can download the report here. It is the companion report to Enterprise Software Supplier Rankings 2020 – click here for this download.

If you would like further information about how to access TechMarketView’s research and associated services, please contact Deb Seth, who will be happy to help.

Posted by Angela Eager at '08:35' - Tagged: software   trends   forecasts