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Published today, TechMarketView’s UK Police Software and IT Services: Suppliers, Trends and Forecasts 2020-2023 report is the sixth and final deep-dive report providing TechMarketView’s UK public sector SITS subsector analysis from a market and supplier perspective.
The report follows similar reports on Central Government, Local Government, Defence, Education and Health. It accompanies the recently published UK Public Sector SITS Market Forecast Update, which revisits, and should be read in conjunction with, the analysis we published in September.
Within UK Police Software and IT Services: Suppliers, Trends and Forecasts 2020-2023, you will find TechMarketView’s Top 10 Police SITS rankings for 2019. You will also find our analysis of suppliers that are 'On the Rise' and challenging for a Top 10 position. We also look at 'Ones to Watch'; suppliers that are worthy of mention due to some interesting moves and/or an increasingly significant footprint.
In 2019, half of the Top 10 police SITS suppliers achieved revenue growth, but there were some notable revenue declines. The pandemic brought additional pressures on policing but also resulted in significant investment in upgrading IT infrastructure and devices to support remote working, an expansion in video-enabled justice, and an acceleration of the National Enabling Programme.
In this report we forecast how the market will perform between now and 2023, and using our proprietary Digital Evolution Model (DEM), we also provide a view of the market by the ‘New’ (digital, platform, cloud and cybersecurity-led offerings) and ‘Heritage’ (offerings focused on traditional systems and processes).
PublicSectorViews’ subscribers can download the research today. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.
Posted by Dale Peters at '07:30' - Tagged: publicsector trends police forecasts rankings suppliers emergency bluelight law+enforcement public+safety
TechMarketView's PublicSectorViews' team is pleased to publish new analysis of the UK public sector software and IT services (SITS) market for 2019 and for the forecast period to 2023. This latest PublicSectorViews report - Public Sector Market Forecast Update 2020-2023 - revisits, and should be read in conjunction with the analysis we published in September (Public Sector Software and IT Services: Suppliers, Trends and Forecasts 2020-2023), as well as our series of reports that deep dive into the six public sector subsectors. In those reports you will find additional detail on the trends impacting the market.
When we wrote the July report - five months ago – we had just come to the end of the first lockdown period of the COVID-19 pandemic in the UK. The impact on the UK public sector SITS market remained unclear. As a result, we proposed two forecast scenarios, with differing outcomes. While there still remain unanswered questions regarding the arc of the pandemic, its future impacts and its legacies, we have a much clearer picture of how the advent of the C-19 era has affected and is affecting the UK SITS provider community. We have, therefore, revisited our forecasts to provide a better informed view of the market outlook. This update forms the core of this report.
Moreover, the report provides PublicSectorViews subscribers with an additional level of granularity within our forecast model. Across each of the subsectors – central government, local government, health, defence, education, and police - we have dissected the market as defined by TechMarketView’s Digital Evolution Model, i.e. by consulting, solutions, operations and software, offering even greater insight into the market.
PublicSectorViews subscribers can download the report today. If you are not yet a subscriber, or are unsure how to access the research, please contact Deb Seth to find out more.
Posted by Georgina O'Toole at '20:22' - Tagged: publicsector centralgovernment localgovernment defence education police health MarketForecasts market+trends
Following on from the news that Timico is to buy Arcus Cloud Services, we caught up with Neil Muller (CEO) and Paul Farrelly (Chief Digital Officer).
The firm is just posting accounts for FY19, showing revenue up 25% to £55m and Adjusted EBITDA up by a whopping 162% to £7.6m. Of course, we’re now largely through FY20, and forecasts are indicating a 9% increase in the top line to c£60m. Profits will leap again this year - by c30% - to just shy of £10m. In other words, EBITDA has trebled on Muller’s watch. 2020 organic revenue growth will be modest as the firm has continued to actively manage SMB (Small and Medium sized Businesses) revenue declines.
Central to the approach Muller is undertaking is a considered and active M&A strategy. His leadership team is structured in such a way that allows them to take care of day-to-day operations while he and his acquisition specialists funnel their energy into scanning the market for potential ‘gems’. He’s rebuilt the entire team (retaining only John Holt - as COO), with notable hires including Daryl Paton (Chief Financial Officer), Scotty Morgan (Chief Sales Officer), Paul Farrelly (Chief Digital Officer), David Jones (Chief People Officer), and Victoria Marcer (Chief Corporate Development Officer).
The recent Arcus transaction was a really neat add-on, bringing both Amazon Web Services and Public Sector expertise (sectors outside of Central Government and Defence) in one hit. We estimate that as much as 15% of Timico’s revenue is now derived from AWS-related services. Terms of the purchase were not disclosed, and we’d be surprised if we have to wait too long for more add-on news.
Muller has led Timico through substantial change over the two years since he joined. In 2018, the majority of business sold by the firm was telco and SMB based. Together, those two now account for less than 10% of revenue. Indeed, we wouldn’t be surprised if that number reduces further in time. MORE…..
This research note is only available to clients. Please contact Deb Seth for more information.
Posted by Kate Hanaghan at '09:48' - Tagged: cloud connectivity cyber hybrid SD-WAN
The Cabinet Office has published a Green Paper outlining proposed changes to Government procurement. It’s not the first time that UK Government has tried to improve the way it procures goods and services. However, the backdrop is now different. Firstly, the COVID-19 pandemic brought into stark light some of the issues with the current procurement regime. Secondly, having left the European Union, the Government has a wider range of options.
TechMarketView subscribers – including subscribers to UKHotViews Premium - can read our analysis of the Green Paper in UKHotViewsExtra: Transforming Public Procurement: Green Paper published.
If you would like to find out how to access the article, please contact Deb Seth now.
Posted by Georgina O'Toole at '09:21' - Tagged: publicsector procurement policy government SMEs
For many years now, the pressure on established Software and IT services providers has been considerable. Cloud, and the services it enables, have created both opportunity and the urgent need to pivot hard towards new revenue streams. Big, Bold moves continue to be ‘order of the day’.
In October, we saw IBM announce that it would create a new company (named NewCo for the time being) to be spun-off as an independent entity and listed on the stock exchange. It is a major move and part of a broader strategy to remodel the firm and position it away from low growth, heritage markets.
The challenges faced by the two entities as they split - and then get themselves into better shape to flourish - are notable. Considerations include operational and financial improvements, messaging/positioning, company culture and staff/skills, partner ecosystems, customer retention and additional M&A. The challenges are extensive, but radical and ongoing change is required to cement the position IBM is claiming as a $59bn “hybrid cloud platform and AI company”.
IBM CEO, Arvind Krishna, and his team will be under no illusion that the road ahead will be tough. And we have no doubt that it’s going to be a rough ride for many staff members too.
In IBM and NewCo: The hard work starts here, Kate Hanaghan looks at some the challenges IBM and NewCo face, and some of the issues they will need to address, including in specific areas such as Software, Public Cloud and partnerships.
This research note is available to subscribers of TechSectorViews and the Foundation Service. Download the report HERE or contact Deb Seth for subscription information.
Posted by HotViews Editor at '09:30' - Tagged: cloud hybrid spinoff
The unprecedented global impact of the coronavirus has made 2020 year like no other and surely no company will end the year quite the same as it started it! As we look forward to the future and consider some of the key developments and trends that may come to the fore, it is clear that the effects of the pandemic will be felt well into 2021 and beyond.
Whilst the fortunes of those in the marketplace have become increasingly polarised, the pandemic has provided significant impetus to digital adoption and the transformation agenda within financial services. In the context of these accelerated priorities, TechMarketView's research theme of "Reset and Reimagine" seems an extremely apt choice.
Subscribers to our FinancialServicesViews research stream can read more about the lasting impact of the pandemic on technology trends via our predictions for 2021 "Deciphering the legacy of the Pandemic".
If you are not currently a subscriber and would like access to UK Financial Services Predictions 2021 "Deciphering the legacy of the pandemic" please contact Deb Seth to learn more.
Posted by Jon C Davies at '07:00' - Tagged: financialservices insurance payments banking cyber financialmarkets
When we published our Public Sector Predictions report last year we said we would be examining the disorder associated with the rush toward the digital transformation of public services. Little did we know what a rush that would be. During the pandemic, new technology has been introduced at a pace that would have been unthinkable previously.
Speed of execution became the name of the game, but something much more fundamental happened: a new perspective on the possibilities came to the fore. TechMarketView’s research theme for 2021, Reset & Reimagine, reflects this.
Public sector organisations will need to remember what was possible during the pandemic and ensure that the momentum established during the crisis is not lost. They will have limited scope to adapt to forthcoming challenges without reimagining service delivery, rethinking their approach to digital and embracing new technologies.
To Reset & Reimagine public service delivery will be no easy task. There will be significant opportunities for suppliers, but success will increasingly rely on an ability to demonstrate a citizen centric approach that is delivered in an economically, environmentally and socially responsible manner. In Reset & Reimagine: Public Sector Predictions for 2021 we review the following themes:
Posted by Dale Peters at '08:53' - Tagged: publicsector predictions government
2020 was a year like no other many of us have experienced. While TechMarketView had predicted that it would be defined by Digital Chaos (see here), we of course had no idea that COVID-19 would bring such an intense and different sort of chaos. Out of that chaos and uncertainty came a desperate need for technology to keep day-to-day life afloat, but also to support the drive for coronavirus treatments and vaccines.
Organisations are faced with financial constraints and must reassess their priorities. They are being forced to reconsider their organisational resilience and their ability to respond to new challenges quickly. Digital transformation will be at the heart of many initiatives, particularly as relationships with employees, clients, and citizens morph to support a new modus operandi.
But Reset & Reimagine has wider relevance. While the pandemic might be accelerating certain trends, many were already in train. As last year’s theme – Digital Chaos – highlighted, organisations had already been looking for ways to take their digital transformation initiatives to the next level. The aim has been to enable true transformation for greater impact; tinkering at the edges of ‘digital’ will not suffice.
With the COVID-19 pandemic – and, indeed, Brexit – accelerating this need for change, we believe 2021 will be defined by super-charged ambitions. This will drive organisations to Reset and Reimagine, creating significant opportunities across the UK tech sector.
TechMarketView’s Top Ten Predictions for 2021:
1. Digital chaos gets worse before it gets better
2. Cloud will buttress our journey out of the pandemic
3. Making the hybrid office a success requires much more than just great tech
4. Remote workers under fire
5. Mixed Reality becomes a reality as organisations radically reimagine working practices
6. Tech firms who don’t take a “people first” approach will increasingly be shamed
7. Customer experience gets the “soup to nuts” transformation it has always needed
8. Convergence finally begins to become a reality
9. Voice and Vision will accelerate development of the ‘natural UI’
10. Expanding automation, Edge computing and IoT scales up security risk
TechMarketView clients can read the research note in full, here: Reset & Reimagine: Top Ten Predictions for 2021.
Posted by HotViews Editor at '09:00' - Tagged: cloud automation cyber workplace sustainability 2021 mixedreality
Data specialist HelpIT has rebranded as 360Science (click here for a refresh on the company), a move that reflects a step up from a departmental to an enterprise level focus based around a common (360 degree) view of customer data. The company is still committed to its foundation matchIT data matching software but has expanded its data quality footprint and ambitions, with a particular focus on data preparation.
This is one of those burdens enterprises find hard to manage but should not be skimped on because data quality is the keystone to joined up, digitally enabled business. Against that background 360Science is focusing on providing tools that can bring customer data together across departments, while also majoring on simplicity and technology agnosticism. We see it as an example of a ‘Conductive Thread’ within the TechMarketView Frictionless Fabric model for the ultimate digital entity.
360Science is a relatively small company (one of our Little British Battlers) but an example of a UK tech success story that is still growing (despite some C-19 impact). TechMarketView subscribers, including those taking UKHotViews Premium, can learn more about the company and its developments in HotViewsExtra 360Science stepping up to the enterprise and toughing it out in data preparation.
Please feel free to email Deb Seth if you’d like details of how to subscribe to TechMarketView services.
Posted by Angela Eager at '17:53' - Tagged: software data rebrand
We are racing towards the end of 2020. It was a year that TechMarketView predicted would be defined by ‘Digital Chaos’ (see here) – with suppliers called on by their clients to help them wade their way through digital complexities created over many years. Little did we know when setting the theme that 2020 would bring a different sort of chaos.
COVID-19 has wrought disruption across the globe. And, in the process, has created the need for investment in new digital solutions in answer to a range of requirements: remote working, setting up field hospitals, managing community support, speeding up vaccine research…. The list goes on. With many digital projects undertaken in incredibly short timescales, an additional layer of complexity has been created. But, also, a new perspective on the possibilities offered by technology.
As we head towards 2021, we are left contemplating how much of our daily lives have changed for good. And this has influenced our research theme. With many in the public and private sectors taking time to reflect, today, we can reveal that TechMarketView’s research theme for 2021 is: Reset & Reimagine. Inevitably, it reflects the need for technology companies and end user organisations alike to adapt their businesses in light of the COVID-19 pandemic and its immediate, as well as longer term, effects.
But ‘Reset & Reimagine’ has wider relevance. While the pandemic might be accelerating certain trends, many were already in train. As last year’s theme – Digital Chaos – highlighted, organisations had already been looking for ways to take their digital transformation initiatives to the next level. In some organisations, we have, over the last few months, witnessed an embarkation on ‘drains up’ re-evaluations of corporate strategies and business models. The aim has been to enable true transformation for greater impact; tinkering at the edges of ‘digital’ is no longer enough.
Now we have revealed our 2021 theme, over the next few days, TechMarketViews’ Research Directors will set out their predictions for the year ahead. The predictions will highlight how the ‘Reset & Reimagine’ theme will play out across the UK software & IT services (SITS) market. Tomorrow we launch our Top Ten Predictions for 2020: what will be the most significant trends to impact the market and suppliers? Then, on Wednesday and Thursday, our experts in Public Sector and Financial Services will set out their stalls. TechMarketViews’ subscribers will be able to download the Predictions in full once live (please contact Deb Seth to find out more).
Posted by Georgina O'Toole at '08:00' - Tagged: markettrends predictions forecasts resetandreimagine
Our new UK Cyber Security Supplier Rankings 2020 report is now available for download, rating the Top 20 UK suppliers of cyber security products and services to enterprise buyers by revenue for the financial year ending March 2020.
Overall demand for security hardware, software and services in the UK remains strong as public and private sector organisations continue to prioritise the protection of mission critical data, applications and infrastructure from cyber breaches.
But 2019/2020 witnessed some major changes in the way that IT departments procure and configure their defences, with significant consequences for various suppliers depending on the specific make up of their product and service portfolios.
The inexorable migration of on-premise solutions into cloud-hosted platforms presented new headaches for organisations keen keep close control over the integrity and compliance of assets hosted, stored and processed in off-premise architecture. And lockdown restrictions introduced in the later stages of the reporting period created a surge in demand for secure remote working solutions whilst simultaneously halting or postponing large consultancy and infrastructure implementation projects within centralised office locations.
Subscribers to TechSectorViews can read more detail in our UK Cyber Security Supplier Rankings 2020 report here. If you don’t have a subscription and would like to know more about how to access our services, please email Deb Seth for more information.
Posted by Martin Courtney at '08:47' - Tagged: rankings suppliers newresearch cybersecurity
I can’t recall the last time the FTSE100 (up 12.4% in Nov) beat the NASDAQ (up 11.5% in Nov). Indeed, apparently the ‘FTSE100 had its best month in more than 30 years’. Although the TechMark100 was also up a respectable 10%, the joy did not spread to the FTSE SCS Index which was only up 1.6%.
Of course, the picture YTD is somewhat different! NASDAQ is now up an impressive 35% YTD but the FTSE100 is STILL recording a near 17% fall. The FTSE SCS Index has fared little better with a 14.6% fall YTD.
The two main reasons behind this bumper month are both well publicised and, indeed, trailed in my previous monthly share price updates. Namely:
But there are still huge uncertainties. How deep will the recession be? How many millions will be unemployed? How many businesses will close for good? With < 1 month to go, will there be a BREXIT deal?
Investors turned to those battered previously – travel companies, hospitality, cruise lines etc. But others have performed well because of C-19. Interestingly we, like many others, got a puppy. Seeing how much my wife was spending in Pets at Home, it seemed a very good investment bet! Their shares have doubled since the start of the pandemic.
Outlook?
In a months’ time I’ll be doing the Share Review of the Year. In Jan 20 we had no idea of what was to hit us. I think we all just hoped that many of the uncertainties (US, China, BREXIT etc) would be resolved. I hope that we can enter 2021 with rather less uncertainty – even if some of those certainties like unemployment and higher taxes are unpalatable. But to paraphrase Donald Rumsfeld, ‘It ain’t what I know I don’t know that frightens me. It’s what I don’t know I don’t know…’
For a more detailed and extensive review of Share Performance in Nov 20 see HotViews Extra. Available to all our paying subscribers including HotViews Premium . IT COULD BE YOU! Sign up for just £395+VAT pa. CLICK HERE!
Posted by Richard Holway at '15:58'
It was precisely 134 days after assuming the role of CEO at Bangalore-based top-tier offshore services firm Wipro that ex-Capgemini CXO Thierry Delaporte presented his strategic priorities to the analyst community along with the operating model that will take Wipro through to 2025.
Wipro has lagged most top-tier peers on both growth and profitability for much of the past decade. The changes that Delaporte has signalled look eminently sensible – arguably long overdue. But further challenges lie ahead.
Subscribers to the TechMarketView Foundation Service can read Managing Partner Anthony Miller’s assessment of Delaporte’s plan in OffshoreViews Q3 2020 by clicking here.
Now in a new ‘presentation-style’ format, OffshoreViews also includes our regular summary of the top-tier and mid-tier Indian Heritage Provider (IHP) reporting season, along with insightful charts showing aggregate 3-year trends for the Top Tier players.
Posted by HotViews Editor at '08:00' - Tagged: offshore
