Menu
 
News
Thursday 30 March 2023

*NEW RESEARCH* The Future of Robotic Process Automation (RPA)

TechMarketView’s brand new research on the Future of the UK RPA market is now live for our subscribers.

Future of RPAAutomation remains a young market that is still to mature. RPA was one of the very first areas to receive significant levels of investment and remains firmly on the road map for most SITS vendors and their clients. Whilst this report focuses on RPA-centric automation, as activities become more strategic and interlinked with wider transformation initiatives, RPA will likely have a defined ‘shelf life’ from when it will be eclipsed by other automation technologies.

This report looks at how RPA-centric automation is maturing with market forecasts in what is becoming a more complex and diverse landscape. The report is designed to help RPA software and services vendors understand the nature and scale of the opportunity, as well as aiding end users looking to appreciate the market dynamics and challenges faced, when attempting to scale activities.

RPA sales and deployment have grown significantly over recent years and have become an important component of the UK Enterprise Software market in their own right. However, COVID provided a reality check for most automation vendors. Whilst we have seen a post-pandemic rebound for many, pre-COVID growth was curtailed as investment initially fell back. Whilst growth has recovered, end users are now looking to move beyond simple efficiency gains, cost and headcount reduction, and require more of a focus on business outcomes and longer-term strategic approaches to digital transformation.

If you are a subscriber to TechSectorViews, download The Future of Robotic Process Automation (RPA)report today. If you don’t have a subscription and would like to gain access the report and our other research and services, please contact Deb Seth.

Posted by Marc Hardwick at '12:39' - Tagged: automation   newresearch   RPA  

Wednesday 29 March 2023

*UKHotViewsExtra* Europol highlights the impact of generative AI on law enforcement

Europol logoEuropol Innovation Lab has published a new report investigating the impact of large language models (LLMs) such as OpenAI’s ChatGPT on law enforcement, concluding that they are able to facilitate a significant number of criminal activities.

Europol organised workshops with subject matter experts from across the organisation, including from operational analysis, serious and organised crime, cybercrime, counterterrorism, and information technology, with the intention of exploring how criminals could abuse ChatGPT. It chose ChatGPT as it is the highest-profile and most commonly used LLM currently available to the public, but also considered the impact of newer and more sophisticated LLMs.

UKHVX Premium logo

The report identifies two main malicious use cases for ChatGPT: 1) fraud, impersonation, and social engineering, and 2) cybercrime.

TechMarketView subscribers, including UKHotViews Premium subscribers, can find out more about Europol’s views on the likely impact of large language models on law enforcement here.

If you aren't a subscriber – or aren't sure if your organisation has a corporate subscription – please contact Deb Seth to find out more.

Posted by Dale Peters at '10:03' - Tagged: police   AI   law+enforcement   Chatgpt  

Monday 27 March 2023

An Evening with TechMarketView tickets on sale!

TMV logoTechMarketView’s flagship event, An Evening with TechMarketView, returns for its ninth year on 21 September 2023!

A highlight of the UK tech calendar, we’re expecting over 200 senior executives to join us at the Royal Institute of British Architects (RIBA) in London, for an evening that combines first-class networking with peers and prospects over drinks and dinner, with an opportunity to absorb insight on the latest tech trends directly from our analyst team and expert guest speakers.

TMV Evening detailsThis year, the evening will draw on TechMarketView’s ‘Pursuing Productivity’ research theme, exploring ways in which tech can be used to respond to the UK’s productivity crisis. Hear how leaders across the public and private sectors are already turning to technology to help their organisations get more out of the graft they put in. Understand which technology providers are being the most successful in supporting their customers on that mission. And look to the future with us, as we navigate how technologies, including AI, data analytics and automation, as well as those focused on the evolving world of customer and employee experience, are set to play a crucial role. 

Taking a table or two at An Evening with TechMarketView is a fantastic way to entertain your key clients and prospects; bring your team together in person for some high-quality networking (including with each other!); or reward your rising talent with an enjoyable and informative evening.

Discounted early bird ticket pricing is available until the end of April, with TechMarketView subscription and advertising clients (including our UKHotViews Premium subscribers) benefiting from an extra discount. Prices are held at 2022 rates, so book early to avoid disappointment!

BOOK YOUR 'EARLY BIRD' TICKETS HERE.

If you’re unsure whether your organisation qualifies for the client price, please contact us to double-check before booking: info@techmarketview.com.

TMV Evening montage

Posted by TMV Team at '08:27' - Tagged: event  

Friday 24 March 2023

*UKHotViewsExtra* Fujitsu: Investing for growth through Digital and innovation

fujAs Fujitsu closes off the final month of its FY22, we caught up with its UK leader, Anwen Owen. From what we have seen of the year to date, it has been a period of progress for the firm. And the theme we have written about over the past couple of years has continued: focus.

Under the leadership of Owen – who moved into her position at the start of the financial year last April – it has been a busy period of renewals and new name wins. She also tells me that the first half of the year was “ahead of plan in terms of orders”. Importantly, the work done in the company’s commercial sector business is driving “green shoots of growth” in digital areas. Overall, TechMarketView estimates Fujitsu is on track to grow low single digits for the whole year – depending on how Q4 finishes up.

Fujitsu is of course very well known as a provider with a long history in UK Public Sector, and throughout the year we’ve seen it notch up contractual successes across the board. The recently announced Home Office contract to support to the Future Borders and Immigration System (FBIS) Programme is critical for government, while its appointment as digital strategic partner for Bristol City Council is a great opportunity to highlight its digital transformation credentials in local government. Earlier in its FY22, a number of Whitehall wins flowed through, supported by Fujitsu’s Digital, Data and Cloud (DDaC) team. Critically, these wins demonstrate a shift in the type of work that Fujitsu can undertake in Whitehall. A lot of investment has been ploughed into customer facing teams and in growing its capacity and capability in the UK. The intention is that supporting the alpha and beta stages of digital projects will put Fujitsu into a strong position to win further (and bigger) contracts.

UKHotViewsPremium logo

In FY21, Fujitsu grew its Private Sector business for the first time in several years and that momentum has continued in the year to date. Renewals in Banking and Retail & Hospitality demonstrate that Fujitsu has been able to improve its positioning to take a larger slice of digital spend. Read MORE….in this HotViewsExtra analysis.

Posted by Kate Hanaghan at '09:45' - Tagged: growth   innovation   digital  

Thursday 23 March 2023

Don't miss our UKHotViewsExtra analysis!

HV Premium benefitsOur regular UKHotViews readers will know that we frequently publish more in-depth, analytical articles – known as UKHotViewsExtra – for our paying subscribers. The longer length of these articles provides the opportunity for our analysts to examine technical topics or trends in greater detail, share further insight from their conversations with suppliers or end-users, and expand on news-driven coverage.

Both corporate and individual UKHotViews Premium subscribers can access all of these articles in one place at any time using the quick link to UKHotViewsExtra.

Or you can click through directly to an article of your choice. Here is a selection from March so far in case you missed one (click the headline to read the article):

·      TRIC-DT seeks to harness the power of digital twins

·      Google Bard chatbot launches to compete with ChatGPT

·      UK's "International Technology Superpower" roadmap announced

·      Wipro looking to accelerate cybersecurity growth

·      Microsoft Copilot to disrupt how we work

·      Technology at the heart of Spring Budget 2023

·      Integrated Review Refresh 2023: An evolution (and some more money)

·      UK government's digital delays cause material harm.

·      DXC looks to make a difference as it invests for the long term

·      Capita benefits from stabilising Experience

Access to UKHotViewsExtra is just one of the benefits of our UKHotViews Premium service for entrepreneurs and tech professionals, which is available from just £395+VAT a year. For more details and to sign up see here, or if you’d like more details on our corporate subscription packages for 2023, email Deb Seth in our Client Services team.

Posted by TMV Team at '08:54'

Thursday 23 March 2023

*UKHotViewsExtra* TRIC-DT seeks to harness the power of digital twins

The Alan Turing Institute logoThe Alan Turing Institute has launched a new initiative to help advance the use of digital twin technology. The Turing Research and Innovation Cluster in Digital Twins (TRIC-DT) was launched as part of the national institute’s AI UK conference.

Digital twins are a priority area for the Institute and feature strongly in the organisation’s new strategy. Together with its partners, it has already invested c.£30m in research and innovation across a range of digital twin projects, including developing foundational theory and applications in engineering, environmental and social sciences.

The Institute has played a key role in the development of digital twins and has partnered on a number of notable projects and has been seeking to address the challenges associated with developing ecosystems of digital twins (EDTs).

With the TRIC-DT the Institute is seeking to enhance the creation of digital twin expertise by working closely with development partners to advance the science and innovation of digital twinning; produce open and reproducible computational tools for digital twin development; and help democratise access to digital twin technology. Its research activity will be anchored on three areas of societally important challenges: Environment & Sustainability, Infrastructure, and Health.

UKHVX Premium logoTechMarketView subscribers, including UKHotViews Premium subscribers, can find out more about The Alan Turing Institute’s new plans to drive improvements in digital twin research and innovation here

If you aren't a subscriber - or aren't sure if your organisation has a corporate subscription – please contact Deb Seth to find out more.

Posted by Dale Peters at '08:36' - Tagged: health   research   infrastructure   collaboration   data   environment   sustainability   digital+twin  

Thursday 23 March 2023

*UKHotViewsExtra* LTIMindtree joins the top tier with bold ambitions

LTIMindtreeFollowing a swift conclusion of the regulatory approval process, fellow mid-tier Indian headquartered SITS vendors LTI (Larsen & Toubro Infotech) and Mindtree completed the formal process of combining their two organisations in November 2022. Whilst behind the scenes the operational integration may take some time to fully complete, a major new player has arrived in the global IT services marketplace in the form of LTIMindtree.

HVPOur UKHotViewsExtra: LTIMindtree joins the top tier with bold ambitions, explores the merger that has created India’s fifth largest IT services provider and discusses the performance and prospects of the new company.

TechMarketView subscribers, including UKHotViews Premium customers, can learn more about LTIMindtree, its constituents and the company’s bold ambitions for further growth via UKHotViews Extra. If you are not yet a subscriber and would like access to this or any other of our services, please contact Deb Seth to find out more.

Posted by Jon C Davies at '07:00' - Tagged: M&A   acquisitions  

Wednesday 22 March 2023

*UKHotViewsExtra* Google Bard chatbot launches to compete with ChatGPT

GoogleGoogle has started rolling out its AI chatbot Bard as it looks to compete with Microsoft and OpenAI’s ChatGPT. Unlike its viral rival, it can access up-to-date information from the internet, though not in a hugely successful manner I might add. It does have a ‘Google it’ button that takes you through to google search on the topic in question. Users currently have to register for a waitlist to try it out, though there appears to be no restriction on who can access it (including age).

As a bit of background and further info, Bard is a descendant of an earlier language model of Google's called Lamda, which was never fully released to the public, but did attract significant attention when one of Googles engineers claimed its answers were so good it was sentient (he was subsequently fired and Google denied the claims).

Google has also warned Bard would have "limitations" and said it might share misinformation and display bias. It is programmed not to respond to offensive prompts and has filters to prevent it from sharing harmful, illegal, sexually explicit or personally identifiable information but like any method these guardrails will occasionally fail (see my further analysis in UKHotViewsExtra).

Google has of course been much slower and cautious in the generative AI race. This latest move feels a bit like desperation and I wonder how much longer it would have remained in development if Microsoft had not forced its hand (and based on initial testing that may have been a good thing). Caution and patience will certainly serve AI development well going forwards and something we need more of.

When ChatGPT launched in November 2022, it had more than one million users within a week. Will Bard surpass that milestone given its access to the web, and the continued hype around the field of generative AI?

I got access myself overnight, so have managed to have short play around with Bard this morning to see how it compares to ChatGPT/GPT-4. TechMarketView subscribers - including UKHotViews Premium subscribers - can read my short analysis on Bard and such large language models in UKHotViewsExtra here

Posted by Simon Baxter at '10:10' - Tagged: ArtificalIntelligence  

Wednesday 22 March 2023

UK's "International Technology Superpower" roadmap launched

Government offices_Victoria StreetAnnouncements from the newly formed Department for Science, Innovation, and Technology (DSIT) are coming thick and fast, with a clear focus on the UK becoming a “superpower” in the space.

DSIT was created at the beginning of February (see New department to lead on science, innovation and technology | TechMarketView). Less than a month later, the department launched its first piece of major work: the UK Science and Technology Framework (see DSIT launches UK Science and Technology Framework | TechMarketView). A few days later, the new post Brexit data reform bill was introduced (see New post-Brexit data reform bill introduced | TechMarketView). Then we had the publication of the Integrated Review Refresh, which, again, highlighted that science and technology were seen as vital to the UK’s future (Integrated Review Refresh 2023: An evolution (and some more money) | TechMarketView). This was backed up in the Budget a couple of days later, which saw the Government commit to all nine of the digital technology recommendations made by the Pro-Innovation Regulation of Technologies Review led by Sir Patrick Vallance.

There is certainly no chance of DSIT being accused of letting the grass grow under its feet. Today, alongside the Foreign Secretary, the department has launched its plan to make the UK an “international technology superpower” by 2030 in a new International Technology Strategy. Its aim strongly aligns to the Integrated Review Refresh by plotting a roadmap to ensure that the UK can make the best use of new technologies while countering malign influences on tech. Read more…

UKHV premium logo

TechMarketView subscribers – including UKHotViews Premium subscribers – can read more about the strategic roadmap and our views on it in UKHotViews Extra: UK's "International Technology Superpower" roadmap announced | TechMarketView. If you are not yet a subscriber, or are unsure if your organisation has a corporate subscription, please contact Deb Seth to find out more.

Posted by Georgina O'Toole at '09:40' - Tagged: policy   government   AI   semiconductor   telecoms   quantum   engineering   science  

Wednesday 22 March 2023

Shortlist for the Capita ‘Digitising Public Sector’ pitch sessions announced

logoWe are delighted to announce the names of the UK tech scaleups selected by Capita Scaling Partner to participate in today’s pitch sessions at Capita’s London HQ.

They are:

  • Automated Intelligence
  • Ctrl O
  • Diffblue
  • FlowForma
  • Intelligent Delivery Solutions

logoThese companies were selected from a longlist of 50 applicants who applied to partner with Capita through the TechMarketView Innovation Partner Programme. This is the fifth time TechMarketView has successfully assisted Capita in its search for innovative UK tech startups and scaleups to partner with.

Many congratulations to the current cohort and we wish them all the very best.

Posted by Anthony Miller at '08:09'

Monday 20 March 2023

Sponsorship Opportunities: An Evening with TechMarketView

Are you looking to increase your brand’s visibility in the UK tech market? For an opportunity to share your message with our audience of over 20,000 tech leaders? And to be recognised as a noteworthy player by association with a leading independent analyst firm?

Look no further than sponsoring TechMarketView’s flagship event, An Evening with TechMarketView, which returns for its ninth year on 21 September 2023.

A highlight of the UK tech calendar, we’re expecting over 200 senior executives to join us at the Royal Institute of British Architects (RIBA) in London, for an evening that combines first-class networking with peers and prospects over drinks and dinner, with an opportunity to absorb insight on the latest tech trends directly from our analyst team and expert guest speakers.

TMV Evening Sponsorship Opportunities

By sponsoring the event you’ll raise your brand profile and gain access to key decision makers on the evening itself as well as in the months leading up to the event, with all sponsors set to feature heavily in UKHotViews and our social feeds between now and September.

We have sponsorship packages available to suit a variety of budgets with a selection of additional benefits, including tickets to the event, advertising packages and a bespoke article authored by our analysts with reprint rights.

Check out all the options here or contact our Client Services team to learn more – info@techmarketview.com.

Posted by TMV Team at '08:15'

Monday 20 March 2023

*UKHotViewsExtra* Wipro looking to accelerate cybersecurity growth

WiproIndian HQ’ed Wipro has been having an impressive past couple of years, with UK revenue growth of ~40% in 2021 (15% of which was organic), going on to pass the £1bn revenue mark for the first time. This growth was significantly boosted by its acquisition of Capco in the middle of 2021, which strengthened Wipro’s business consulting division, especially in the financial services industry.

The company is now turning its attention to maximising its investments and experience in cybersecurity, with the launch of a new security consulting function in November 2022, bolstered by the acquisition of US based cybersecurity consulting firm Edgile.

The UK represents a significant market for Wipro with over 13,000 employees, 40% of which are hired locally, as well as 12 offices and delivery centers. Whilst Cybersecurity has always been part of Wipro’s business, in the UK&I it has been playing a less visible role. Growing the cybersecurity business is now a priority, and Wipro is targeting clients across multiple industries, with the focus on geographical growth rather than being vertical-led as was the case in the past. To do this it will be leveraging both its own local and  global security capabilities, relationships with partners such as Microsoft, SailPoint, Palo Alto and Zscaler, as well as investments in security startups it has made through its ventures fund.

HV PremiumTechMarketView subscribers - including UKHotViews Premium subscribers - can read more about Wipro’s growing cybersecurity business in our UKHotViewsExtra article: Wipro looking to accelerate cybersecurity growth

If you are not yet a subscriber - or are unsure if your organisation already has a corporate subscription - please contact Deb Seth to find out how to access this research and much more.

Posted by Simon Baxter at '07:53' - Tagged: cybersecurity  

Friday 17 March 2023

*UKHotViewsExtra* Microsoft Copilot to disrupt how we work

MicrosoftThe announcements around generative AI keep coming thick and fast, and the speed by which Microsoft has looked to capitalise on this trend, and its investments in OpenAI, are truly quite astounding. We already saw the company look to deepen its investment and relationship with OpenAI with a reported $10bn investment, and then integrate ChatGPT into its Bing search engine - See here. Earlier this month they announced Dynamics 365 Copilot as the world’s first AI Copilot for both CRM and ERP.

In its latest move, Microsoft announced yesterday the launch of Microsoft 365 Copilot, that will see OpenAI and ChatGPT integrated across the office suite of Word, Excel, PowerPoint, Outlook, Teams and Viva. This marks a major upgrade and a change to Office tools that we have not seen in a long time, perhaps ever. Copilot is more than just ChatGPT embedded into Microsoft 365, it is a sophisticated engine leveraging the power of large language models (LLMs), including the new GPT-4  (See ChatGPT creator OpenAI releases new GPT-4 model ), alongside Microsoft 365 apps and business data. The Copilot brand is of course already used with Microsoft owned GitHub, which has shown how it can help developers be more productive and improve their code while they type.

The announcements come just days after Google said it would bring generative AI to Gmail and Workspace apps like Docs and Slides. Along with the previously announced Google Bard – See here, it feels like the company is just trying to keep pace with Microsoft who are using its substantial might to move at lightning speed.

TechMarketView subscribers - including UKHotViews Premium subscribers - can read more about how we feel this will impact creativity, productivity and the workforce in the UKHotViewsExtra article: Microsoft Copilot to disrupt how we work

If you are not yet a subscriber - or are unsure if your organisation already has a corporate subscription - please contact Deb Seth to find out how to access this research and a whole lot more

Posted by Simon Baxter at '10:00'

Thursday 16 March 2023

*UKHotViewsExtra* Technology at the heart of Spring Budget 2023

Spring Budget 2023 Report CoverSpring Budget 2023 saw the Chancellor of the Exchequer, Jeremy Hunt, present his plans to grow the UK economy through four areas of focus: Employment, Education, Enterprise and, rather incongruously, Everywhere. It was a budget that put technology at the heart of the UK's economic future, but with the next general election firmly in mind.

In our latest UKHotViewsExtra – Technology at the heart of Spring Budget 2023 – we review the latest economic and fiscal outlook; the Chancellor's plans for the UK to have the most pro-business pro-enterprise tax regime anywhere; new measures designed to encourage people into work; the latest attempts to Level Up the country; and the importance of science, technology, research and innovation in the Government’s pursuit of productivity and economic growth.

UKHotViews Premium logoTechMarketView subscribers, including UKHotViews Premium subscribers, can read our analysis now.

If you aren't a subscriber - or aren't sure if your organisation has a corporate subscription – please contact Deb Seth to find out more.

Posted by Dale Peters at '08:53' - Tagged: strategy   government   budget  

Tuesday 14 March 2023

*UKHotViewsExtra* Integrated Review Refresh 2023: An evolution (and some more money)

Integrated Review Refresh 2023 - Report CoverAs we highlighted in our PublicSectorViews report, UK Public Sector SITS Market Outlook Update and Predictions, the UK Government’s refreshed Integrated Review of Security, Defence, Development, and Foreign Policy has been eagerly anticipated by tech providers to UK defence and security market. Yesterday, it was published with the title, “Integrated Review Refresh 2023: Responding to a more contested and volatile world” (you can read the entirety here).

As expected, the new review considers the geopolitical shifts that have taken place since the initial publication of the review in March 2021, providing the framework within which Government will respond to threats over the next five years. For tech suppliers there has been a lingering question for which they will seek answers: will there be a redirection of money away from digital, data, and technology back to the type of investment associated with traditional warfare, i.e., fighting equipment.

UKHotViews Premium logoIn short, there isn’t really a simple answer. It's possible to take a glass-half full or a glass half-empty view... but TechMarketView subscribers - including UKHotViews Premium subscribers can read our take in our latest UKHotViewsExtra from the PublicSectorViews team: Integrated Review Refresh 2023: An evolution (and some more money) | TechMarketView.

If you aren't a subscriber - or aren't sure if your organisation has a corporate subscription - please contact Deb Seth to find out more. 

Posted by Georgina O'Toole at '21:48' - Tagged: defence   policy   security   government   resilience   nationalsecurity  

Wednesday 08 March 2023

*UKHotViewsExtra* Government's digital delays cause material harm

MTDThe UK Government has recently announced that the deadline for the full implementation of HMRC’s “Making Tax Digital” (MTD) reforms is to be pushed back by at least a further two years. The latest delay in fully implementing the MTD initiative highlights yet another setback for a national digital programme. Only yesterday I wrote about a similar government technology initiative that has stalled, with the news that the timeline for the UK’s Pension Dashboard project has been pushed back again.

Whilst not seeking to underplay the complexity and challenges surrounding major programmes of this type, or the impact of COVID, the UK government’s track record on digital modernisation is fairly woeful. For some stakeholders, the latest delay to MTD is more than just disappointing. With international trade and the competitiveness of the UK severely hampered by the decision to leave the European Union, it is vital that our economy is allowed to embrace opportunities around digital innovation and to operate as efficiently and cost effectively as possible.

Delays of this kind are not only disappointing and frustrating for those that have worked hard to innovate in support of government initiatives, they can also cause material harm. For those companies that have invested in product development and prepared growth strategies based on published government timelines, having plans thrown into disarray can be extremely problematic. For fledgling businesses in particular, such difficulties are currently being further exacerbated by the challenging macro economic climate and funding constraints.

HVPTechMarketView customers, including subscribers to UKHotViewsPremium, can learn more about this topic by reading UK government's digital delays cause material harm

If you do not currently have access and would like to learn more about this, or any other of our services, please contact Deb Seth for more information.

Posted by Jon C Davies at '06:00'

Monday 06 March 2023

*NEW RESEARCH* OffshoreViews Q4 2022 Review

The latest edition of OffshoreViews is now available for download by subscribers to the TechMarketView Foundation Service.

OffshoreViews includes our regular summary of the top-tier and mid-tier Indian SI reporting season, along with insightful charts showing multiyear trends for the Top Tier players and a clickable index to relevant UKHotViews posts.

This edition also gives you a sneaky peek at our latest groundbreaking research into the achievements and ambitions of the India-centric services players in the UK Public Sector. 

Click here to download.

Posted by TMV Team at '16:00' - Tagged: offshore  

Monday 06 March 2023

*UKHotViewsExtra* DXC looks to make a difference

DXCI caught up recently with DXC Technology’s EMEA President, Chris Halbard, who was on an emotional high following Manchester United’s thrilling 2-1 Europa League victory against Barcelona at Old Trafford. As well as Halbard being a lifelong fan of the Red Devils, DXC is also major supporter of the club and the company’s investment is looking increasingly shrewd as the fortunes of one of the biggest global sports brands continues to improve.

Regardless of the recent European footballing success of Manchester United, it was actually another area close to his heart that I most wanted to speak to Chris Halbard about. Specifically, DXC Technology’s innovative Dandelion Programme, an inclusive employment project focused on neurodiversity. The concept of neurodiversity is based on the principle that some differences in brain function are simply natural variations and should be recognised as such, rather than seen as disabilities. 

Following a one-year pilot, the DXC Dandelion Programme was officially launched in the UK in October 2022 and focuses on providing opportunities in the workplace and support for neurodivergent individuals. The initiative was first trialled by the company in Australia and New Zealand and now, following the success of the DXC Dandelion Programme in those territories, it has been expanded across Europe and APAC. The scheme has been designed to help people with autism, ADHD, dyslexia and other neurological conditions to establish careers within the IT industry.

HVXTechMarketView customers, including subscribers to UKHotViewsPremium, can learn more by reading UKHotViewsExtra: DXC looks to make a difference as it invests for the long term).

If you do not currently have access and would like to learn more about this, or any other of our services, please contact Deb Seth for more information.

Posted by Jon C Davies at '08:34'

Thursday 02 March 2023

*UKHotViewsExtra* Capita benefits from stabilising Experience

CapitaBusiness Process Services market leader Capita posted its 2022 full year results this morning, that shows an increase in adjusted revenue up 2.4% to £2.8bn (FY21 saw just 0.1% growth) as the business continues to stabilise after several years of change. 

Capita predominantly operates through two main divisions: Capita Public Service (predominantly complex multi-service outsourcing to the UK public sector) and Capita Experience (largely customer service type operations geared to the private sector). Whilst Capita Public Service grew by 2.5% it was the stabilisation of Capita Experience, which grew by 0.9% (following on from a -10% decline in 2021) that has lifted the Group. Capita also has a smaller division called ‘Portfolio’ (broadly businesses earmarked for disposal) that saw growth of 10.3%.

Other financial headlines, saw the Group’s profitability and cash positions improve significantly. Adjusted EBITDA was up 67% to £238.8m (FY 21 £143m) whilst both cash generated from operations (+£116.5m Vs -£109.7m in 2021) and free cash flow (+£29m Vs -£218.6m in 2021) improved into positive territories. Sales wise, the Group won contracts with a total contract value (TCV) of £2.85bn (2021 £3.4bn) with the reduction reflecting the ‘lumpy’ impact of the Royal Navy Training deal (see here).

The other big area of focus for Capita has been on improving client delivery which saw the Group’s Net Promoter Score (NPS) improve six points to +35. This has been a big area of focus for the current leadership and key to addressing contract attrition that has impacted growth in previous years – particularly within the Experience division. 

Strategically, Capita continues to transition from a “lift and shift” Business Process Outsourcer to a tech-enabled provider of digital BPS. Within this journey different parts of the business are at very different stages of maturity.

TechMarketView clients, including subscribers to UKHotViewsPremium, can read more by downloading the full review of Capita’s FY results here *UKHotViewsExtra* Capita benefits from stabilising Experience.

If you are not already a subscriber and but would like to learn more or gain access to this or any other of our content, please contact Deb Seth for more information.

Posted by Marc Hardwick at '11:37' - Tagged: results  

Thursday 02 March 2023

*UKHotViewsExtra* Okta FY23: Identity security remains a priority for organisations

OktaIdentity security provider Okta reported strong growth to close out FY23, but forecasts growth to almost halve next year as attracting new customers is expected to become more challenging.

In Q4 FY23 Total revenue was $510m, an increase of 33% yoy. Subscription revenue was $495m, an increase of 34% yoy. For the full FY23 total revenue was $1.86bn, an increase of 43% yoy, with international revenue (which includes the UK) growing 32% yoy and representing 21% of total revenue. Management has focused on improved profitability and increasing cash flow to navigate the evolving macroeconomic environment.

The company reported that similar to Q3 it did not experience a meaningful change in sales cycles or close rates. However, customers are requesting shorter-term contract links as they become more conservative with their long-term commitments. In Q4 Okta added 550 new customers bringing the total customer base to 17,600, representing growth of 17%. New customer growth is an area where it expects to see further challenges, however the business has seen continued strength with upsell and cross-sell business with existing customers.

Forward projections expect total revenue of $509-511m in Q1 FY24, representing a growth rate of 23% yoy. For the full year FY25, the company expects total revenue of $2.155bn to $2.170bn, representing a growth rate of 16% to 17% yoy, a significant slowdown in growth compared to the past few years.HVX

TechMarketView subscribers - including UKHotViews Premium subscribers - can access our analysis of the latest set of results in the UKHotViewsExtra article Okta FY23: Identity security remains a priority for organisations

If you are not yet a subscriber - or are unsure if your organisation already has a corporate subscription - please contact Deb Seth to find out how to access this research and a whole lot more.

Posted by Simon Baxter at '10:28' - Tagged: cybersecurity  

Wednesday 01 March 2023

Future Steps for The Prince's Trust

A quick shout out to TechMarketView's two Future Steps teams, who officially finished the month-long challenge in aid of The Prince’s Trust yesterday, having racked up 3.6 million steps in total (and enjoyed some walks/runs with amazing views in an attempt to do 10k steps a day each!).

In a competitive field of over 800 teams, TMV Striders - Belinda, Becci, Helen, Holly and Tola - finished 123rd on the steps leaderboard, and TMV Stepaholics - Tania, Georgina, Kate, Marc & Dale - weren't far behind.

ViewsSo far, we've raised some £500 for the Prince's Trust but it’s not too late to sponsor us! We’re hoping that with a final push we might exceed our target, enabling the charity to give even more young people the opportunity to create a better future through employment, education and enterprise. 

If you wish to make a donation, however small, our Just Giving pages can be found at the links below:

TMV Striders https://bit.ly/3jGxNRV

TMV Stepaholicshttps://bit.ly/3HPfjqd

Thanks again to everyone for taking part and all who have supported us. 

Posted by TMV Team at '17:14'

Wednesday 01 March 2023

*UKHotViewsExtra* Atos FY22: demonstrating "intact attractiveness" of offering

Atos logoAtos has announced FY22 results in line with guidance, highlighting that they demonstrate the “intact attractiveness of the Group’s offering”.

It has been eight months since Atos announced its intention to split into two publicly listed companies (see Atos proposes business split: What does it mean? | TechMarketView). Since then, there has been intense activity within Atos across a variety of workstreams as the company progresses its internal separation plans.

We feared the planned separation would be a distraction internally, as well as to clients. When the company released Q3 results at the end of October last year, we found ‘reasons to be cheerful’ (see Atos: Reasons to be cheerful but cautious | TechMarketView) but a significant improvement was needed in Q4 if the business was to meet management expectations of FY22 performance.

UKHotViews Premium logo

Praise where praise is due. Despite the high level of corporate activity, Atos’ Q4 demonstrated considerable commercial momentum. TechMarketView subscribers - including UKHotViews Premium subscribers - can access our anaysis of the latest set of results in  the UKHotViewsExtra article Atos FY22: demonstrating "intact attractiveness" of offering.

If you are not yet a subscriber - or are unsure if your organisaiton already has a corporate subscription - please contact Deb Seth to find out how to access this research and a whole lot more.

Posted by Georgina O'Toole at '10:11' - Tagged: results   cloud   itservices   digital   data   corporateactivity   cybersecurity  

Wednesday 01 March 2023

*NEW RESEARCH* The Customer Experience Market Opportunity

TechMarketView’s brand new research on the UK Customer Experience (CX) market is now live for our subscribers. The Customer Experience Market Opportunity report contains data from our experts on the size and growth rates of the Software and IT Services (SITS) CX market and its primary segments. The research also provides insight into the key trends shaping demand and identifies the opportunities and challenges that lie ahead for suppliers seeking to prosper in this rapidly evolving space.

Cover

The UK CX Software and IT Services arena has built up an impressive head of steam over the past decade. Now the focus for over a fifth of all SITS expenditure in this country, the CX segment has become one of the most intensely competitive parts of the market. It is also an arena in which success will require keeping pace with the rapidly evolving changes in buyer expectations, investment priorities, and technology strategies.

Annual sales of these offerings have jumped by almost 30% since the start of the decade. Buyer focus has, however, progressively switched from spending to survive to investing to thrive. Despite the increasingly challenging economic outlook, enterprises are continuing to commit substantial funds to CX initiatives in the pursuit of step changes to business performance.

If you are a subscriber to TechSectorViews, download The Customer Experience Market Opportunity report today. If you don’t have a subscription and would like to gain access the report and our other research and services please contact Deb Seth.

Posted by Duncan Aitchison at '08:12' - Tagged: customer+experience