Central government BPS experiencing major growth

UK central government looks set to be one of the stand out sectors for growth for the UK business process services (BPS) market over the next couple of years.

This is thanks to a number of recent big new deals from market leader Capita (see Capita positive start to 2013), as well as from Atos (see Atos gets bigger PIPs) and new entrant arvato (see arvato confirmed as DfT shared services provider). Looking ahead, we see further major new opportunities coming through in 2013 and 2014.

However, these deals are unlikely to be a shoo-in for suppliers. There are many new requirements and expectations by central government, relating to new deal structures, shared services, SMEs and 2nd/3rd generation BPS renewals. Suppliers will need to embrace these demands if they are to succeed in growing market share. Those with their eyes off the ball are going to miss out.

Subscribers to TechMarketView's BusinessProcessViews and PublicSectorViews research streams can read what this means for suppliers, and how they can position themselves for success in our new report Business process services opportunities in UK central government here.

Posted by John O'Brien at '11:19' - Tagged: centralgovernment   bpo   bps