*NEW RESEARCH* NHS Shared Business Services: Responding to sector challenges

NHS Shared Business Services (NHS SBS) has grown and evolved significantly since its inception more than 15 years ago. Its capabilities have been expanded to cover all essential corporate services and it has grown its client base such that it now services 47% of the country’s NHS organisations, touching almost every part of the health service at a national, regional, and local level. In addition, it has continued to develop new solutions and has worked to introduce emerging technologies to modernise its approach. 

Importantly, during the pandemic, NHS SBS proved its resilience and agility as it continued to deliver critical services uninterrupted, responding to exceptional peaks in demand during challenging circumstances. As it looks to the future and to the delivery of next-generation business process services, it must do so against a backdrop of change and uncertainty – specifically, increased demand, complex patient needs, and budget constraints. NHS reform is accelerating with the creation of Integrated Care Systems and the need for an integrated view across health and social care is greater than ever.

In this research, following an in-depth interview with NHS SBS Managing Director, Erika Bannerman, TechMarketView looks at how NHS SBS is responding to a fast-changing NHS landscape by reimagining shared services for the digital age – developing new platforms and services that make life easier for NHS employees, patients, and suppliers.

TechMarketView PublicSectorViews subscribers can download the research now - NHS Shared Business Services: Responding to sector challenges. If you are not a subscriber to the PublicSectorViews research stream, or want to find out if your organisation has a corporate subscription, please contact Deb Seth who will be happy to help you to gain access to this and much more besides.

Posted by Georgina O'Toole at '11:15' - Tagged: nhs   strategy   jointventure   health   market+trends   public+sector   marketanalysis