Second generation BPS deals changing hands

The UK business process services (BPS) market is reaching a point of inflexion in 2012, where we are now seeing more second and even third generation deals coming to market. However rather than renewing with incumbent providers, they are increasingly changing hands to new suppliers.

In the first quarter of 2012, two major UK BPS renewals have occurred—one with defence contractor BAE Systems (see Logica scores BAE Systems HR BPO deal) and the other with the MoD’s Service Personnel and Veterans Agency (SPVA) (see HP fails to 'defend' MoD SPVA contract: goes to CSC). However both have moved from their long-standing incumbent supplier to a new player—to Logica and CSC respectively.

Subscribers to TechMarketView's BusinessProcessViews service can read our analysis of what is driving this shift in second generation BPS deals, and the challenges and opportunities this presents UK BPS suppliers here.

Posted by John O'Brien at '13:13' - Tagged: bpo   bps