Outcome-based business process services: what's it all about?

All business process services (BPS) suppliers want to talk about ‘business outcomes’ in relation to their BP service delivery. They want to engage with clients on matters that directly impact their business performance and success; issues that matter at the CxO level.

However, there are many permutations of what constitutes a business outcome, and this can vary from industry to industry and even between horizontal service line activities. The more specialised the BPS market becomes, the more complex this issue is likely to get.

So, what does outcome-based BPS contracting involve? How does it relate to other similar sounding approaches like payment by results (PbR)? Which suppliers might be willing to engage in such types of deals? And, how do we think it is likely to evolve in the UK public and private sectors?

Subscribers to TechMarketView's BusinessProcessViews research stream can read the analysis and implications here. If you don't yet subscribe to our in-depth business process services research and you'd like to know more, just email Deborah Seth for details.

Posted by John O'Brien at '16:51' - Tagged: bpo   bps   outcomes