NEW RESEARCH: Outsourced analytics: an emerging opportunity for BPS providers

Outsourced analytics is a rapidly emerging area of the BPS market set for considerable growth over the coming years.

The burgeoning use of SMAC (social, mobile, analytics and cloud) technologies by consumers and businesses is generating huge amounts of valuable, yet largely untapped data on the customer. It is also creating massive complexity in terms of the underlying business processes, and how to make sense of and exploit it for business advantage.

Meanwhile, the growing adoption of platform BPO and cloud-based Business Process as a Service (BPaaS), is also generating increasing amounts of data on transactional processes. These platforms are likely to become increasingly important channels for gathering and analysing both digital and business process data for the enterprise.

Providing an end-to-end outsourced analytics service could help BPS providers exploit these new areas of opportunity around data and analytics, and help deliver measurable business outcomes for the end customer.

Many suppliers are responding to the opportunity – from global players like Accenture, IBM, and Capgemini, regional players like Steria and Atos, BPS providers like EXL Service, Genpact and Capita and consultancy firms like E&Y, Deloitte and KPMG. Each plays a different role in the data-to-insight-to-action journey, addressing key business challenges with technology, people and process solutions.

Subscribers to TechMarketView’s BusinessProcessViews research stream can read the report into this fast emerging space here: Outsourced analytics – an emerging opportunity for BPS suppliers.

If you're not yet a subscriber, please contact Deb Seth (dseth@techmarketview.com), who will be happy to help.

Posted by John O'Brien at '12:48' - Tagged: outsourcing   bpo   bps   analytics