NEW RESEARCH – Financial Services Market Trends and Forecasts Report

2015 should be an exciting year for the Financial Services industry and Software and IT Suppliers to the sector should expect to see another year of above market-average growth (notwithstanding potential banana skins provided by the forthcoming election and the effect of the recent slump in the oil price).

On our estimates, 2014 turned in a fairly good performance, with growth of 3.1%, but this was down on earlier expectations due to lots of planning and little delivery in many larger customers and continued price pressure. We now expect a hike in the growth rate, to 3.8%, spurred on by Cloud Services and a further high level growth rate in Business Process Services, despite Quindell’s recent problems.

The sector is also particularly interesting as many of the components are in place for a more concerted move by the larger incumbent service providers towards a new operating model, with initiatives to improve customer experience, new Systems of Engagement and faster action in sorting out legacy systems. These companies will have to move more quickly as new competitors will be eager to eat their lunch.

FinancialServicesViews has published its Market Trends and Forecasts report, looking at these trends, giving our detailed forecasts for the years to 2017 and highlighting the main issues by subsector and by SITS activity. This report is available to stream subscribers here. If you are not yet a subscriber and want to know more, please contact Deb Seth of our Client Services team.

You can also access our recent FinancialServicesViews Supplier Landscape here. Happy Holiday reading!

Posted by Peter Roe at '17:05' - Tagged: saas   cloud   bpo   software   financialservices   infrastructure   banking   regulation