Capita’s European ambitions!

UK BPO market leader Capita just keeps on surprising. First it warned on full year revenues late last year (Pipeline constipation forces Capita warning), and following its FY announcement (see Capita in slowdown), we learnt it is seeking further expansion outside of the UK, setting up a ‘nearshore’ multi-lingual centre in Krakow, Poland, which will eventually house some 500 people. This decision to seek opportunities outside of the UK confirms our view that Capita will continue to struggle to achieve top line organic growth in the UK.

TechMarketView Foundation Service clients can read our full analysis of Capita’s opportunity and challenges in our subscription service BusinessProcessViews here.

Posted by John O'Brien at '15:55' - Tagged: bpo   bps