Capita emerges from a lean spell

Following Capita’s mixed full year results last week (see Capita ‘ups and downs’ in 2011), we have now had time to digest the detail, speak with management, and assess progress across the business. There are signs that it has now turned the corner with a strong start to 2012, and promising signs for a return to organic growth this year. Nonetheless plenty of challenges remain, not least in key target markets like IT services and life and pensions.

Subscribers to TechMarketView’s BusinessProcessViews research service can read the full analysis and implications here.

Posted by John O'Brien at '09:00' - Tagged: publicsector   bpo   bps