Wavex surfs growth wave

Founded by CEO, Gavin Russell, Wavex is projecting healthy revenue growth and impressive bottom line expansion. The company provides SME customers (typically with 10 to 500 users) with a range of IT services including IT support, monitoring services and hosting. Indeed, for the vast majority of its customers it is the key technology provider. It also partners with a range of hosting firms, providing a managed service ‘wrap’ to end customers.

Wavex is able to differentiate itself from some other suppliers of a similar size with its platform for monitoring KPIs such as SLA performance, service desk performance and user satisfaction. A nice touch is that positive feedback collected by the system is used to boost engineers’ bonuses where appropriate.

Like many IT services firms we talk to (large and small), Wavex faces a challenge around marketing its brand. Russell acknowledges that the firm is still “working this out". However, we think there are certainly worse problems to have.

Posted by Kate Hanaghan at '08:39' - Tagged: supportservices