IBM exits customer services BPO (update)

IBM is often an innovator in the markets it sets out to dominate. So the news that it is now disposing of its global customer services BPO business to US-based IT distributor and BPO player SYNNEX is a major announcement, which could have significant ramifications for the broader BPO market and players (see IBM sells customer services BPO operation).

TechMarketView Foundation Service subscribers can read our analysis and implications for IBM, the market and its competitors in UKHotViewsExtra here.

Posted by John O'Brien at '09:39' - Tagged: bpo   manda   bps