NEW report: Disruptors shaking up UK BPS market landscape

The UK business process services (BPS) supplier landscape is experiencing increasing diversity of performance as disruptive trends around mobility, analytics, social media and the cloud shake up the status quo, introducing new demand side drivers and opportunities.

Some suppliers are struggling to keep up with the pace of change and are falling by the wayside, while others that have invested ahead of the curve, are now beginning to stretch ahead of the competition targeting emerging sectors like retail, communications and insurance.

In the public sector, austerity pressures are finally driving significant new investment in BPS in areas like local and central government shared services. However recent supplier scandals have the potential to derail progress, and further separate the market winners and losers.

These disruptive shifts are presenting significant opportunities for some providers that have invested (and continue to invest) ahead of the curve (e.g. TCS, Capita, Serco) while others that have been slow to act or have failed to invest at all, are retrenching from the market (e.g. Vertex, Mouchel, Unisys). The rapid rise of some new entrants like Quindell Portfolio and arvato are also adding further volatility among the top 20 rankings - to the point where we have seen more upward and down movement this year than any time we can remember.

Subscribers to TechMarketView's BusinessProcessViews research stream can read our analysis of the leading UK BPS suppliers, the evolving market landscape, and supplier strategies for succcess in our latest report, UK BPS Supplier Rankings & Landscape, 2013.

If you're not yet a subscriber and would like to find out more, please contact Deb Seth (dseth@techmarketview.com) who will be only too happy to help.

Posted by John O'Brien at '07:49' - Tagged: bpo   bps   SMAC