Tuesday 06 October 2020

*NEW RESEARCH* Business Process Operations Market Trends & Forecasts

Live now for clients of the TechSectorViews research programme is Business Process Operations Market Trends and Forecasts 2020.

This report contains TechMarketView’s latest UK market size and forecast data along with analysis of the trends shaping the UK Business Process Operations market. bp

This year, in light of the impact of COVID-19, TechMarketView has provided two distinct sets of forecasts for the UK Software and IT Services markets.

In the short to medium term, Business Process Operations providers have the cushion of long-term contracts, while risk associated with COVID-19 and Brexit will also drive caution. This should favour incumbents as contracts are at least initially renewed and extended.

The pandemic has had a profound effect on the Business Process Operations market and it is likely that “Work from Home” will become a standard operating model that will see providers operate fewer business centres with a greater reliance on teams of remote workers. The days of thousands of operatives working in large business centres are likely to be on the decline.

Despite slow growth in the overall BP Operations market, the migration away from heritage 'lift and shift' operations towards tech enabled/digital will provide growth opportunities for those best placed to deliver.

If you would like to understand more about our view on the Business Process services market, please contact Marc Hardwick, the report’s lead author. If you are an End User organisation and would like more information about the analysis in this report, please contact Deb Seth to book an analyst interaction.

Clients of TechSectorViews can download the report now: Business Process Operations Market Trends and Forecasts 2020.

Posted by HotViews Editor at '09:30' - Tagged: BusinessProcess