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UK startup OpenDialog has developed a conversational AI platform enabling organisations in regulated industries to incorporate the latest GenAI LLM models into their processes safely and with full transparency. I recently caught up with Chief Customer Officer, Danny Major, and CEO Terry Walby, to understand more about the growth of the business so far, and how it is seeking to stand out in a crowded market for conversational AI suppliers.
OpenDialog was founded in 2022 by Dr Ronald Ashri, CEO Terry Walby (formerly founder and CEO of Thoughtonomy) and CCO Dean Chapman (former CCO of Blue Prism Ventures). In January 2024, the company raised a further $8m in a Series A funding, with customers on the books including; insurance firm Davies Group, Tif Group, BDO and multiple NHS trusts. For OpenDialog it’s been a busy two years, growing double last year, and c.150% in the past 12 months, with the business increasing headcount to around 50 people.
The GenAI boom has seen organisations looking to rapidly explore how the latest LLM’s can be used to enhance interactions with customers and take the load off customer facing teams by automating repeatable actions. By targeting mid-sized enterprises in the Insurance and Healthcare industries OpenDialog has developed a clear business focus, allowing it to build repeatable solutions with a demonstrable ROI.
In this UKHotViewsExtra article 'OpenDialog: Conversational AI for regulated industries', we explore how conversational AI can be delivered in regulated environments, how OpenDialog is differentiating through explainability and interoperability and what (if anything) is holding back AI adoption?
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Posted by Simon Baxter at '14:08'