Offshore suppliers up the stakes in platform-based BPS

TCS/Diligenta’s recent £1.4bn business process services (BPS) win at Friends Life has sharply underscored how important the ‘platform’ has become in winning new UK life and pensions (L&P) BPS contracts (see BanCS platform key to £1.4bn Friends Life deal). From our conversations with suppliers it is clear to us that this is just the tip of the iceberg. Particularly active are the India-based ITS/BPS vendors. Tier one ITS players such as TCS, Wipro, Infosys and Cognizant, and pure play BPS rivals such as Genpact and EXL Service, are all investing heavily in business process platforms (BPPs) to differentiate their offerings and increase the ‘stickiness’ to their customers.

Subscribers to TechMarketView's BusinessProcessViews service can read why they are making these investments, and the implications for the UK BPS market here.

Posted by John O'Brien at '16:04' - Tagged: bpo   bps