BPaaS in the UK: managing the opportunities and risks

Business Process-as-a-Service (BPaaS) is the fastest growing part of the UK BPS market. From a very low base today, we estimate that revenue for suppliers will more than double every year over the next four years, and be worth in excess of £100m per annum by 2015. Effectively ‘BPS on-demand’, BPaaS is being enabled by the growing availability of cloud-based business process platforms (BBP), and driven by client expectations for BP services delivered on a flexible pay-per-use basis.

Although it is very early days, different BPaaS models are emerging as suppliers like Fuijtsu, Capita, BT, Liberata, NorthgateArinso, Accenture and India-based players TCS, Genpact, Wipro, Infosys and Cognizant are testing the water with some real life examples.

Subscribers to TechMarketView's BusinessProcessViews service can read the analysis and implications here.

Posted by John O'Brien at '17:27' - Tagged: saas   bpo   bpaas   bps   analytics