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As the market continues to pivot away from contracts that simply involve “keeping the lights on”, Atos has enjoyed a number of recent successes in the financial services outsourcing space. Although cost and efficiency remain part of the mix, financial services firms have grown to realise the importance of customer advocacy in growing their business. I visited Atos recently to meet with Chris Darlington, head of UK financial services, to talk about the market and learn more about the Atos approach.
In addition to the technology and business process improvements that Atos has been able to bring to some of its engagements, Chris spoke passionately of the importance of the cultural changes that Atos aims to leverage. He explained that a “fail fast” DevOps type approach was helping the firm to realise rapid improvements for its clients, whilst also empowering team members. TechMarketView subscribers (including UKHotViews Premium subscribers) can learn more via our HotViewsExtra content (see: Atos banks on transformational outsourcing).
Posted by Jon C Davies at '18:50'
