Wednesday 21 August 2019

*NEW RESEARCH* Business Process Services Market Trends & Forecasts 2019

For the most comprehensive understanding of the UK’s Business Process Services (BPS) market, read UK Business Process Services Market Trends & Forecasts 2019.

report coverThis report contains TechMarketView’s latest forecasts and trends for the UK Business Process Services (BPS) market. The UK BPS market continued to go through a period of significant disruption and change in 2018. The lack of large-scale tenders, particularly ‘greenfield’ opportunities, continues to restrict growth especially in the Public Sector still suffering from Brexit paralysis. Whilst the Private Sector remains more active, investment decisions are often delayed and confidence in some areas remains low. As a consequence, client engagement and relationship management have never been more important. Upselling and cross-selling service lines to existing clients, growing accounts, filling ‘contract headroom’ and securing renewals and extensions are vital to hitting budget.

The BPS market comprises certain very large, traditional outsourcing contracts, which are typically shrinking on renewal – either through rescoping and/or pricing pressure. Newer propositions are tending to shy away from large scale risk transfer, towards smaller more flexible deployments, often built on an ecosystem of partner offerings. Cultivating and managing these relationships has become a sector USP, vital to market success. BPS providers are positioning themselves less as outsourcers and more as ‘managers of operations’ with a much-needed switch in emphasis towards partnership working.

The move from ‘simple digital’ towards more complex and varied arrangements is helping drive market demand for change management and consulting-based services. The flipside is that difficulty in dealing with a complex environment drives caution and risk aversion, which can of course manifest in delays and cancellations. Either way, BPS providers are having to get to grips with disrupting themselves, both in terms of culture and operational approach, before they can truly deliver for their clients.

Subscribers to TechMarketView's BusinessProcessViews research services can read the full analysis of what is happening in the UK BPS market in our new report Business Process Services Market Trends & Forecasts 2019.

If you are not yet a BusinessProcessViews subscriber, please contact Deb Seth to find out how you can access the research.

Posted by Marc Hardwick at '08:49' - Tagged: markettrends   bps   newresearch