Friday 11 September 2020

*UKHotViewsExtra* Fujitsu in Q1 – Building trust during lockdown

fujI caught up with Paul Patterson, Fujitsu’s CEO for Northern and Western Europe, to hear more about how the company fared through its first quarter (April to June) - which coincided with the UK’s national lockdown.

In terms of financial performance, the UK business put in a solid performance. Revenue a slight decrease in Q1 year-on-year, linked to lower levels of run rate project work arising from impacted customers but countered by contracts that had moved into the implementation phase. Fujitsu also benefited from incremental work from the installed base to support home working. All major renewals impacting Q1 had been re-signed. hvx

In April we had spent some time with the firm to understand its immediate response to the lockdown – including how it communicated with customers and employees. Initial survey results suggested the firm had got both the frequency and the tone of communications right. For example, large clients in Government, Energy & Utilities and Banking all provided extremely positive feedback with regards to the nature of Fujitsu’s response and support provided. Surveys amongst employees were also extremely positive, with the firm making wellbeing and safety a clear priority. 

In the current quarter (Q2 to end Sept), Fujitsu doesn’t have any major renewals to contend with. The firm has also just revealed that it has agreed a “significant” two-year extension to its Managed Desktop Services contract with HMRC to support 65,000 employees for end user and network services. Fujitsu will also provide dedicated service management, enhanced on-site support desks and committed project services. The win is in part an endorsement of the service provided during lockdown. More

Posted by Kate Hanaghan at '10:04' - Tagged: results   cloud   innovation  

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