Xerox's challenges and opportunities post ACS

Technology and document services giant Xerox has owned Affiliated Computer Services (now ACS, a Xerox company) for over a year and a half now (see Xerox copies Dell, buys ACS). The deal turned Xerox into a major business process services (BPS) player globally with $8.4bn in revenue from document outsourcing and BPO, and some unique capabilities and differentiators.

Xerox has real strengths to play to as a leader in document outsourcing services, while ACS’ strengths lie in its global HR, customer services and finance and accounting delivery capability. At Xerox’s recent analyst event I was keen to assess the progress in bringing together two very different, yet seemingly complementary businesses, and the opportunities and challenges this presents for the UK business. Subscribers to TechMarketView’s BusinessProcessViews service can read the full analysis here.

Posted by John O'Brien at '07:42' - Tagged: bpo   bpaas   bps