Wednesday 09 December 2020

*NEW RESEARCH* Reset & Reimagine: Public Sector Predictions for 2021

PSV Predictions Cover When we published our Public Sector Predictions report last year we said we would be examining the disorder associated with the rush toward the digital transformation of public services. Little did we know what a rush that would be. During the pandemic, new technology has been introduced at a pace that would have been unthinkable previously.

Speed of execution became the name of the game, but something much more fundamental happened: a new perspective on the possibilities came to the fore. TechMarketView’s research theme for 2021, Reset & Reimagine, reflects this.

Public sector organisations will need to remember what was possible during the pandemic and ensure that the momentum established during the crisis is not lost. They will have limited scope to adapt to forthcoming challenges without reimagining service delivery, rethinking their approach to digital and embracing new technologies.

To Reset & Reimagine public service delivery will be no easy task. There will be significant opportunities for suppliers, but success will increasingly rely on an ability to demonstrate a citizen centric approach that is delivered in an economically, environmentally and socially responsible manner. In Reset & Reimagine: Public Sector Predictions for 2021 we review the following themes:

  • Budgetary pressures increase the need to automate
  • Sustainability becomes a differentiating factor
  • Remote working brings both opportunities and threats
  • The demand for digital ethics grows as AI faces increasing scrutiny
  • Collaboration momentum will accelerate innovation

PublicSectorViews’ subscribers can download the research today. If you are not yet a subscriber, or are unsure if your company has a subscription, please contact Deb Seth to find out how you can access the research.

Posted by Dale Peters at '08:53' - Tagged: publicsector   predictions   government