*UKHotViewsExtra* Granicus facilitating channel shift during the pandemic

Granicus has seen a significant increase in the adoption of its citizen service solutions during the pandemic. TechMarketView spoke to Ian Roberts, Managing Director at Granicus UK, about how the company has performed during the crisis.

Granicus was founded in San Francisco by Tom Spengler, Javier Muniz, and Emery Jones in 1999. The company, which is now headquartered in Denver, specialises in cloud-based communication, transparency, legislative management and digital self-service solutions for the public sector. Although Granicus has had a presence in the UK for many years, its footprint expanded significantly when it acquired Firmstep in 2019.

Ian says that there has been a huge increase in demand from existing customers, as well as new customers coming on board, during the pandemic. Its govService platform has now amassed more than 6.3 million citizen accounts across the UK, including almost 1.4 million being added since the start of March 2020. Its govDelivery civil engagement solution is now used by c.180 public sector customers in the UK, including local authorities and central government departments. The subscriber base of citizens who have opted-in to communications via the govDelivery network now exceeds 21 million in the UK, with 5 million subscribers added since the start of the pandemic.

TechMarketView subscribers, including those signed up to UKHotViewsPremium can read more about Granicus and Ian’s plans for the business here. If you are not yet a subscriber, please contact Deb Seth to find out how to access this and much more.

Posted by Dale Peters at '09:07' - Tagged: government   digital   councils   low-code   covid-19   local+government   digital+transformation