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Wednesday 18 September 2024

*NEW RESEARCH* UK BPS Operations Market: Suppliers, Trends, and Forecasts 2024

The 2024 version of the UK BPS Operations Market: Suppliers, Trends, and Forecasts 2024 report is now available to download.

BPS OpsThis report details TechMarketView’s latest market size and growth data for the UK SITS Business Process Services (BPS) Operations market. It provides expert analysis of the key trends that are shaping the market, providing insights for BPS suppliers. There are also recommendations and advice for vendors, making this research both informative and practical. In addition, the report contains a Top 20 Supplier Ranking by UK BPS Operations revenue, together with commentary on the up- and-coming players making noteworthy progress in this space.

Cost-out mindset dented BPS growth potential: 2023 – and into 2024 – was a challenging period for BPS providers. There was, and continues to be, the requirement to innovate (and do so quickly) amidst the pressures of macroeconomic headwinds. Customer focus on productivity and efficiency has, nonetheless, offered some opportunities for BPS providers to make improvements to services and delivery.

There is a continuing migration towards tech led/tech-enabled/tech delivered Business Process Services. The progression observed in the past few years has seen business operations evolve to include analytics and other digital aspects, which we are now seeing transition to become “Operations + Analytics + Digital”, moving towards being “data led” and increasingly “data & AI-led”. This should provide the opportunity for BPS providers to access a larger addressable market (if they can get their portfolios in shape). However, while GenAI represents a significant opportunity, it could also grow to become a significant threat to BPS.

If you are a subscriber to TechSectorViews click the following link to download UK BPS Operations Market: Suppliers, Trends, and Forecasts 2024 report. If you don’t have a subscription and would like to gain access the report and our other research and services, please contact Deb Seth.

Posted by Marc Hardwick at '07:42' - Tagged: bpo   bps   rankings   newresearch   market+trends  

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